• Contracting with Hotels in the assigned region• Conducting market research on hotels and the potential• Ensuring smooth function between supplier & fulfilment, accounts, Technology team on integrating, redemption & delivering the product.• Ensuring competitiveness of the products contracted by conducting price & product benchmarking on daily basis.• Audit on suppliers rates, support function and inventory allocation.• Manage inventory (allocations) & search results.• Generate Allocation consumption v/s committed report.• Ensure product quality / Inclusions are maintained as shown in the communications.• Competition analysis every week.• Supplier Relations Management• Define inventory required for each product sub-category.• Maintaining a track of products performance and suggest changes / additions from time to time• Preparing competition performance analysis and business report on monthly basis.

• Develop broad pricing and negotiation guidelines to be used as the reference by the team while interacting and working on costing for MICE outbound and domestic destinations.•Also managing AMC account of 2 big pharmaceutical companies for their residential and non residential event requirements.• Coordinating the travel arrangements for MICE movements including Itinerary planning, costing, and implementation of the travel arrangements• Vendor Relationship Management, which includes coordinating with Hotels, DMC's, Cruises, etc.• Provided strategic direction and monitor best-negotiated costs for all operational areas in the organization and to ensure cost down model negotiated with key vendors and suppliers• Conduct comparative evaluations of worldwide travel markets and trends to keep apprised of real-time changes and global events directly impacting travel schedules, the economic climate, and consumer attitudes• Know and maintain a high level of knowledge of travel product and services including excursions, transfers, MICE groups, and Luxury products as well as policies and procedures• Work as a Travel Planner for Incentive trips, Reward trips, MICE tours etc.Coordinating with corporate for the requirement of the group.• Verifying all the query emails from corporate pertaining to the group request.• Actively involved in maximizing the total profitability of the group file.

Develop broad pricing and negotiation guidelines to be used as the reference by the team while interacting and working on costing for MICE outboundProvided strategic direction and monitor best-negotiated costs for all operational areas in the organization and to ensure cost down model negotiated with key vendors and suppliersConduct comparative evaluations of worldwide travel markets and trends to keep apprised of real-time changes and global events directly impacting travel schedules, the economic climate, and consumer attitudesKnow and maintain a high level of knowledge of travel product and services including excursions, transfers, MICE groups, and Luxury products as well as policies and proceduresCoordinating the travel arrangements for MICE movements including Itinerary planning, costing, and implementation of the travel arrangementsVendor Relationship Management, which includes coordinating with Hotels, DMCs, Cruises, etc.Work as a Travel Planner for Incentive trips, Reward trips, MICE tours etc.Preparing a database of corporate and Coordinating with corporate for the requirement of the group.Verifying all the query emails from corporate pertaining to the group request.Revert on the queries which are coming by mail, phone, and walk-in.Actively involved in maximizing the total profitability of the group file.

• Contracting with Hotels in the assigned region• Conducting market research on hotels and the potential• Ensuring smooth function between supplier & fulfilment, accounts, Technology team on integrating, redemption & delivering the product.• Ensuring competitiveness of the products contracted by conducting price & product benchmarking on daily basis.• Audit on suppliers rates, support function and inventory allocation.• Manage inventory (allocations) & search results.• Generate Allocation consumption v/s committed report.• Ensure product quality / Inclusions are maintained as shown in the communications.• Competition analysis every week.• Supplier Relations Management• Define inventory required for each product sub-category.• Maintaining a track of products performance and suggest changes / additions from time to time• Preparing competition performance analysis and business report on monthly basis.

Generated various reports and feeding in the system and running night audit.Handled guest complaints and updating Duty Manager Log.Made roster for the team and to design training program.Made reservations if not available in the system and helping the team.Sold rooms if available, to sister concern hotel or different last minute agents.Took book outs from sister concern hotel and other various hotels hotel and booking out guest if hotel is fully booked.Handed over to the other shift with debriefing and briefing to the new shift.Handled guest complaints and escalated to line manager if necessary.Generated various reports and feeding in the system and running night audit.Worked as a Shift Leader.Prepared Registration Cards for the next days arrival.Prepared sales ledger for the departure of the following day.Took Check-in's and Check out's.Helped guests with all the queries.

Trained in all core departments of the hotel.

Trained on Front Office Department