A dedicated and professional individual providing tailored Retail consultancy and support to a number of high end retailers including Jimmy Choo, American Apparel, LK Bennett, Diesel, Diptyque, DKNY, Dr Martens and Vivienne Westwood to name a few. I feel that I bring a great deal of knowledge and expertise to Pinnaca Retail Solutions by carrying forward excellent rapport building skills. I have outstanding knowledge of Retail Pro stock taking, database auditing and reporting. In the recent months, I have taken steps to up skill myself by taking on new projects in order to become the integral part of the planning and implementation of them.I have a passion for Retail and have been in the Retail industry for over 15 years. I can easily adapt to the ever changing trends in technology and I take great pride in helping our clients to execute this in order to find better solutions for them.Other duties in my role include:• Managing The Operations Department• Managing ConnectWise (CRM)• Migration of Retail Pro Server• Mobile POS Implementation, integration and Technical Support• Yespay/TaxFree Technical Support, Implementation and integration• Credit Card Payment Technical Support, Implementation and integration• Coaching and driving junior members of staff/new entrants• Training Clients on Different aspects of systems and applications• Bespoke step by step protocols to train both staff and clients• Retail Pro v8.52 & v8.60 Technical Support and Project Management• Retail Pro v9 Technical Support and Project Management• Business Intelligence Reporting Technical Support, Implementation and integration• SQL Statements (Basic)• Custom Developed tools such as Ecommerce• Tailoring PC’s to meet the need of our clients

A dedicated and professional individual providing tailored Retail consultancy and support to a number of high end retailers including Jimmy Choo, American Apparel, LK Bennett, Diesel, Diptyque, DKNY, Dr Martens and Vivienne Westwood to name a few. I feel that I bring a great deal of knowledge and expertise to Pioneer Solutions by carrying forward excellent rapport building skills. I have outstanding knowledge of Retail Pro stock taking, database auditing and reporting. In the recent months, I have taken steps to up skill myself by taking on new projects in order to become the integral part of the planning and implementation of them.I have a passion for Retail and have been in the Retail industry for over 12 years. I can easily adapt to the ever changing trends in technology and I take great pride in helping our clients to execute this in order to find better solutions for them.Other duties in my role include:• Migration of Retail Pro Server• Mobile POS Implementation, integration and Technical Support• Yespay/TaxFree Technical Support, Implementation and integration• Credit Card Payment Technical Support, Implementation and integration• Coaching and driving junior members of staff/new entrants• Training Clients on Different aspects of systems and applications• Bespoke step by step protocols to train both staff and clients• Retail Pro v8.52 & v8.60 Technical Support and Project Management• Retail Pro v9 Technical Support and Project Management• Business Intelligence Reporting Technical Support, Implementation and integration• SQL Statements (Basic)• Custom Developed tools such as Ecommerce• Tailoring PC’s to meet the need of our clients

Helpdesk Team Leader undertaking roles of line 1, 2 and 3. Troubleshooting of Epos and various other hardware and software. Supporting over 400 clients and 1000 users throughout UK, Europe and also in the US.Products include Cegid Business Retail, Retail Pro, Teamwork Retail and Yespay.• Telephonic 1st, 2nd and 3rd line Support on Epos Solutions along with windows XP Windows 7, Office Packages and various areas of end user problems.• Supporting over 400 clients and 1000 users throughout UK, Europe and some in the US.• Liaising with 3rd party companies around the world• Installation, Implementation, Configuration & Troubleshooting of EPOS software• Supporting Oracle 9 and 11g databases (Entry Level)• Travelling across the UK & Europe to carry out installations• Troubleshooting printers, Scanners and faxes externally and internally• Troubleshooting third party VPN Cisco Client, Draytek Client etc• Installation, Configuration & Troubleshooting of EFT Hardware (Verifone, Dione)• Liaising with several banks including Streamline, AIB, Barclays Merchant Services• Troubleshooting post code lookup software such as QAS• Troubleshooting Win XP/Win 7 VPN Client • Troubleshooting/Training users on Retail pro 8, 9 and the other solutions provided by the company• Troubleshooting of epos hardware, software and routers• Troubleshooting of Windows operating systems• Troubleshooting/Training Chip & Pin EFT systems which include Yes-pay and ACK• Troubleshooting of Network issues that occur on a daily basis• Troubleshooting custom developed tools, Ecommerce, Elite, Sap, Sage etc • CRM software (Tech excel and Salesforce) • Configuring of routers (Dlinks,Zyxel & Sarians Mainly)

Managing a team of 8 by delegating duties in order to constantly achieve and maintain store targets.Duties: • Managing the shop floor• Managing & Training staff• Ordering stock• Stock Control• Assisting customers and dealing with their requests• Cash handling on the tills. Till training• Dealing with customer enquiries• Dealing with paper work• Administrative duties• Cashing up