Thakshila Gamage Email & Phone Number

Western Province, Sri Lanka

Kandy, Central Province, Sri Lanka

Sri Lanka

• Introduced new trade strategies to increase and stabilize the revenue streams of existing partners in the US and Europe markets and achieved 68% growth in 2020 compared to previous year.• Established company owned sports brand ‘TEXSTRETCH’ for the first time in the international market (India) after 44 years of business existence in the domestic market.• Promoted new sports exercise products to customers in South Asia and as a result of establishing new distributorship in India.• Achieved budgeted sales target year on year and improved the customer relationship for timely collection of payments with zero bad debts.• Conceptualized and implemented an advanced hybrid platform for corporate website and e-commerce services (www.elasto.lk) where both B2B and B2C customers are being facilitated.• Revamped company’s marketing and branding model with timely consultation for e-marketing activities and redesigning of new marketing collateral to suit the demands on different market segments both local and global.

Sri Lanka

• Designed and developed marketing communications for company products to suit regional consumer demands and achieved a sales growth of over 300% year on year, in the Europe and Middle East.• Planned and implemented new revenue drive strategy across all partners across the world to maximize sales which contributed to an 11% of overall company’s revenue from export sales which was 5% earlier.• Directed the department to achieve 40% export sales growth in 2018 compared to previous year.• Established strong business expansion model and led the company to win prestigious ‘Presidential Export Award’ organized by the Export Development Board of Sri Lanka in year 2018 and 2019.• Established policies and procedures of the department and company to comply with international audit requirements such as FDA and customer audit of IFF.• Designed and introduced the new Corporate Profile for the company to showcase the values and strengths to all external stakeholders.• Represented the Company in the Management Committee for in the Exporters Association of Sri Lanka (EASL) affiliated to Ceylon Chamber of Commerce.

Talawakelle, Sri Lanka

• Designed and marketed the new product line of “Bio-Domes” and introduced 05 new large-scale customers to the portfolio from the United States, The Netherlands, the United Kingdom, Japan, and Singapore.• Maintained close relationships with partners and implement reward & recognition programs to uplift revenue which resulted 25% sales growth within 02 years.• Implemented the ‘Auction model’ to increase the customer engagement whilst introducing new revenue mechanism for the company.• Managed and evaluated all export logistics & related operational functions including planning of demand & capacity planning for international business.

Colombo, Sri Lanka

#Manage consumer life cycle on billing services and carry out analysis on consumer behavior within the category.#Monitor weekly and monthly performance of billing systems, system changes, capacity management, customer complaints and technical issues and initiate short/long term decisions to resolve.#Approve Pre-Acceptance-Tests (PAT) / User-Acceptance-Test (UAT) completions & communicate all new product details to staff.#Review and approve Business Scopes for all products implemented in the billing system. Ensure all new developments are taking place to improve the overall customer experience and satisfaction.#Review all B2B and B2C related invoice reconciliations.#Successful completion of Postpaid, Prepaid, Roaming and I/C Billing related functions to perform proactively & timely.#Document the processes according to proper standards. Implement customer-centric process flows within & outside the department. Introduce new processes, controls & standards to own and external to the functional area.#Monitor & approve Internal Control activities across the department. Take proactive steps to avoid any issues. Implement user friendly process-line to other departments.#Billing related Project Management including switching to Convergence Billing and other special projects.

Colombo

#Responsible of smooth billing operation in all 04 sections in the Dept.#Ensure monthly bill generation and mailing of bills according to the schedule.#Assure highest customer satisfaction levels by providing accurate billing information throughout the time.#Execute pre-billing & post-billing testing to ensure system changes are in according to the requirement.#Perform analysis of EDRs & Error EDRs and reporting.#Perform customer, operator & service related (B2B & B2C) invoice reconciliations.#Introduce new processes, controls or standards to own and external to the functional area.#Convert customers to cost effective soft bill solutions (E-Bills).#Document the entire Billing process according to industry standards. Perform Internal Control activities objectively.#Represent the department for key meetings / CMRs / discussions.#Implement user friendly process-line to other departments. Coordinate with other departments for new implementations / campaigns.

Colombo, Sri Lanka

#Conduct activities towards improving Focus & attention, Customer service, Internal communications, Process improvement, Problem solving, Teamwork and emphasizing Excellence.#Handling both inbound/outbound calls providing supreme quality of service.#Coaching and leading the staff in all sections in the Customer Operations Dept. (Call centers, Customer service centers, Back-office operations and Credit & Collections) to enhance the product knowledge, delivering quality services, telephone & customer service etiquette and best practices in managing situations.#Responsible of precise communication of accurate information related to products, services & special projects to all operational staff through cross-functional departments and from the top management.#Train all staff to maintain the quality output throughout the working hours and manage the stress, balancing voice to improve the end-customer experience.#Implemented the comprehensive Customer Operations policy and introduced ISO standards to the COPs processes.

Colombo, Sri Lanka

Pgd. In Professional Marketing (Level 07 / Advanced), Marketing

Ongoing

Master Of Business Administration (Mba), Business Administration And Management, General

Certificate Course In Sql, Database Management Systems

Certification In Project Management, Project Management

This was a workshop conducted by Etisalat Lanka

Foundation In It, Information Technology

Education record

Diploma In English, English Language And Literature, General

Certificate Course In Computer Studies, Computer Software And Media Applications

Technician Certificate In Applied Telecommunications Systems

Fundamentals of Electronic Communication Health & Safety Mathematics Introduction to the use of computer technology Science.