•Working as a Technical Lead.•Employees Access Provisioning/Change/Suspends & Termination on IDM, AD, Exchange, AS400, VPN, Service Now & other business specific applications.•Creating new SOPs when required & periodically review & update SOPs.•Preparing & Updating Weekly Status Reports & Dash Boards.•Publishing Agent Production Monthly Reports.•Access Reviews for Privilege/High Risk Accounts & Data Centers.•Creating & Managing Mailbox, Distribution Lists & Security Groups.•Creating Shared Folders, Provide Share & NTFS Permissions.•Removing Password Violations & Resetting Passwords for the IBM Mainframe User Accounts. •Following the procedures and standards of ITIL with high efficiency.•Communicating with Business Application owners for Exceptional access.•Interacting with Support teams for any process updates & changes.•Conduct team meetings and share feedback about improvement areas with Team Members and mentor them.•Interaction with Client bi-weekly on day-day to operations.

•Worked as a Senior Member Technical.•Provisioning, Termination, Modifying of Users from AD.•Provisioning and De-provisioning of Permanent and Contractor account NT access, Email, VPN, Facility and System access from ITIM. •Configuring telecom Software’s like Avaya & Soho.•Creating Users Secondary, Service & Bang Accounts from IAM Tool.•Provisioning Users RSA/VPN account & Installing, Configuring & Managing users Soft tokens.•Configuring Outlook E-mail client and troubleshooting outlook related issues.•Creating Group Mailbox & Distribution list & Granting Permissions to the users.•Removing Password Violations & Resetting Passwords for the IBM Mainframe User Accounts. •Following the procedures and standards of ITIL with high efficiency.•Provide Technical assistance and resolution on issues related to Windows Servers, Citrix Terminal Servers, MS Outlook, VPN, desktop applications & Operating Systems.•Creating Enterprise Accounts & configuring users on BlackBerry Exchange Server.•Adding & configuring IOS IPhone/IPad to the Air Watch Database. •Monitor the effectiveness of the IT Service Management tool and make recommendations for Continued Enhancements (Incident Tools Used: CA Service Desk and Clarify)•Managing Citrix profile and creation of Citrix user IDs and granting access to the Applications published on Citrix environment.

•Started my career as a L1 Technical Associate with the Service Desk.•MS Exchange Server (E2K and Exchange 5.5) is used as the mailing servers with Outlook 2000 / 2003/2007 and 2010 as the mail client. •Applications Support - Troubleshooting the applications like Microsoft Outlook, Providing user level application support for MS Office 2000 products, Lotus products such as same time chat, Blackberry, IPhone, and Cisco WebEx Connect & Wireless Issues.•Taking responsibility for follow-up services and problem escalation to ensure customer satisfaction.•Troubleshooting hardware peripherals connectivity like printers modem etc.