Microsoft Premier Technical support Company: SitelWorked as Sr. Technical Associate (Incident Management) for Sitel India Pvt. Ltd from October 2010 to February 2013.Responsibilities at Sitel India Pvt Lt.d: Receiving calls from commercial companies and creating technical incident cases. Routing the cases to the correct queue to help the customer to resolve their issue. Raising critical cases as Sev 1 if the issue is very critical and impacting their production. Calling the Duty Manager and informing about critical cases to take ownership and arrange call back. Floor support for the team.From February 2013 till November 2015 worked as Sr customer service executive for EARTHLINK (Internet Service Provider) customer service ISP.- Resolving Customers Billing Issues.- Retaining the customers back from cancelling there accounts with EarthLink, by proving them different offers.-Upselling the customer different Earthlink Softwares.