Nupur Thakur Email & Phone Number

California, United States

With a rich background in engineering, product management, and customer success leadership in B2B, I bring a comprehensive understanding of what it takes to craft product experiences that foster loyalty, minimize churn, and drive growth.SuccessPulse is an advisory and consulting firm specializing in Customer Success Strategy, Operational Alignment across Product and GTM. We empower companies to accelerate Net Revenue Retention (NRR) and deliver exceptional customer experiences at scale.Together, my team and I are dedicated to helping organizations unlock these outcomes and fuel their growth journey.

Palo Alto, California, Us

Chasm Institute is dedicated to helping technology companies cross the gap from early adopters to mainstream market success. I advise on high-impact Customer Success and GTM strategies that drive scalable adoption, loyalty, and growth. I focus on aligning Product, Sales, and Customer Success teams to build a cohesive, whole-product experience, positioning companies for sustained impact and revenue acceleration.

New York, Us

San Diego, California, Us

Sidebar is a highly vetted network that harnesses the collective power of the world's top professionals, propelling each other toward extraordinary success.

San Francisco, California, Us

Led the expansion and launch of the Success Plan portfolio, focusing on M&A integration strategy and coverage for new product launches. Developed and executed an integration framework across the Customer Success Group, establishing governance and KPIs. - Successfully migrated over 4,000 customers from legacy systems to the new MuleSoft portfolio within 12 months of launch. - Spearheaded the development of the Success Plan portfolio for Tableau and increased paid success plan purchases within 30 days of launch. Established and led the Customer Success Group (CSG) function to strategize and execute operational readiness across the product lifecycle. - Standardized methodologies for business and operational readiness. - Cross-organizational alignment with a simplified framework to assess impact of new product launches and drive improved alignment across Sales, Engineering, and Customer Success.

Menlo Park, Ca, Us

Genesys sells cloud-based and on-premises customer experience and contact center technology to businesses.Business Transformation Lead - Leading cross functional programs to transform and scale next generation of customer experiences and engagement models* Industry Strategy and Transformation - Working across engineering, marketing, sales, professional services and customer success to create a framework that delivers distinctive experiences for industry verticals.* Strategic Alliance Programs – Partner and create programs along with Cloud Providers to accelerate business growth

Stealth mode computer vision startup with a goal to democratize computer vision.Advisor: January 2015 - December 2018Chief Product Officer: January 2019 - March 2020Part of a three-person founding team - Developed an enterprise pricing model for their computer vision application for a visual heart rate monitor. - Market / opportunity analysis; developing the requirements and business plan for computer vision based solutions.- Built prototypes in Unity systems for Virtual Reality for lighting solutions; Computer Vision solutions for surveillance and health-related solutions and cloud-based facial recognition on AWS using Kubernetes.

Chicago, Il, Us

Led a global team of product managers, strategy, analytics, pricing and operations specialize to drive Service ad Support portfolio transformation. Defined product strategy, roadmap and execution plan while maximizing product line profit and revenue. Work closely with executive team, engineering, marketing and sales to develop and launch updated portfolio structure, introduce new growth service lines and create XaaS offerings, while directing overall managed and support services strategy, partnerships, product management and end-to-end customer experience for solutions. Define competitive marketing and pricing positioning, author business cases, and prepare and deliver persuasive presentations to executives, analysts and the press, and for events such webcasts and trade shows.

Sunnyvale, Ca, Us

Promoted to lead team of seven marketing and product management professionals for the $1B/year services and support portfolio. Global scope encompassed global services strategy, services partner offers, product management, and marketing. Defined clear strategy around growing and maturing the portfolio, addressing changing market needs and evolution of service capabilities as portfolio transitioned to software and cloud products. Created a framework for services in industry’s first disaggregated pricing model to enable software portability. Championed strategic customer engagement model that deepened services relationship with enterprise customers beyond basic support.

Sunnyvale, Ca, Us

Defined strategy and operations for company’s service automation platform and moved it toward mass market adoption. Resuscitated customer automation platform and drove 180% increase in customer adoption in 18 months by transforming messaging and positioning. Increased services margins by .5 basis points over 18 months through pricing analysis and adjustments. Results led to promotion to Director.

San Jose, Ca, Us

Drove long-term vision, roadmap, development and launch of a new Network Monitoring Service. Collaborated on successful, on-time product launch of Network Monitoring Services. Product became a strategic component of company’s service business portfolio.

Carrollton, Tx, Us

SENIOR PRODUCT MANAGER – TELLABS 8800 (2005 – 2008) | PRODUCT MANAGER (2004 – 2006)Scaled company’s 8800 product from a startup with two customers to multiple customer base and successfully grew annual revenues by 200%. Visited Japan and Taiwan as one of three key architects for the Voice over Cable product. Worked with other technology vendors for solution development, and participated in industry specification groups to define standards, and develop and launch new products.

Carrollton, Tx, Us

Senior Member Technical Staff in the transport products business unit. Responsible for complete development life-cycle of products from concept to requirements, design, testing and interoperability with other vendor products.

Core software development team for Main Automatic Exchange (MAX) series of products. Job involved working on various features of the Main Automatic Exchange and Country Customization.