Rajat Thakur Email and Phone Number

As a core team member of Voice services , working on IVR, Missed-call, Click-to-call middleware solutions that provide seamless customer experience and handle our client's ever changing requirements in the world of CPAAS.Worked on integrating Asterisk in IVR solutions using ARI APIs.Worked on a vendor routing manager, which automates complex failover scenarios involving multiple vendors.

@UIDAI , as an Implementation Engineer, assisted my team by developing and deploying a highly scalable and reliable SMS-Gateway (middleware of microservices) enabling transaction routing , real time monitoring and billing of data. System can handle high TPS through multiple Data Centers using Java, SMPP, ActiveMQ, Nginx, and MongoDB.DR-Disaster Recovery with real time distribution and Zero loss of traffic.Production benchmarking and real time monitoring of applications and their performance through Graphana and Kibana(ELK)Worked on a very flexible Workflow Engine.Integration with third party softwares like Hubspot , Docusign, etc.Enabled SSO between Billing system and Workflow Engine.Worked on the Workflow Engine UI and backend, helping to make it more user-friendly by adding new features.