Managing IT Operations and large IT transition/transformations for BFSI & Health care clients. Interacting with Senior leadership and CxO layer for new proposals - RFP and BAU projects. Forecasting the operations budget in advance and meet the GM targets set by leadership.Responsible for P&L, CSAT for respective customers, Value add initiatives, Resource management and cost optimization, Offshore-onshore model delivery framework ownership, Budget responsibility, and Scale. Responsible for the ongoing strategy, design, management & day to day operational delivery, process governance, continual service improvements, customer relationship management, customer satisfaction and operations SLA Management. Monitoring customer quality metrics & taking proactive measures to implement resolutions and restore acceptable levels.

Responsible for program/project delivery, process governance, continual service improvements, customer relationship management, customer satisfaction and operations SLA Management. Monitoring customer quality metrics & taking proactive measures to implement resolutions and restore acceptable levels.

Responsible for enforcement of process governance, continual service improvements around IT Service Management framework. Responsible for customer relationship management, customer satisfaction and operations SLA Management. Monitoring customer quality metrics & taking proactive measures to implement resolutions and restore acceptable levels.

Responsible for driving Strategy, Vision for Quality Engineering, Solution building, Competence Creation, Reskilling & Shaping QA role in Agile projects, enabling BDD adoption in projects and enabling Continuous Delivery through QA phases. Process definition & standardization, Tool rationalization, Best Practice adoption, Demand management across lines of Businesses.- Develop automation dashboards, articulate automation KPIs and determine improvement opportunities- Oversee all aspects of automation testing including establishing metrics, applying industry best practices and developing new tools and processes to ensure quality goals are met- Participate in scrum, including meetings, iterative development, estimations and design sessions- Creates the program level automation test plan for a project, conceiving of the testing strategy and approach- Assist other Automation Engineers with technical issues they encounter- Tools assessment, ROI analysis, framework building, incubating new ideas and scaling them for implementation at enterprise level

Offshore Project Lead for leading IoT based Manufacturer in USA. Visited USA - Chicago Office for the project initiation. Significant contributions included timely and quality deliverable, architectural improvements to the system and bettering development environment with automation and custom tool development. - Preparing automation vision and road-map- Design and develop UI Automation framework which support end to end testing- Partners with project stakeholders during project definition to help the team understand risks, dependencies, and opportunities- Leads the coding/configuration, testing, implementation and documentation of scripts and standards- Analyzes requirements, test deliverable, and test results- Ensures consistency and adherence to test automation best practices- Builds and evaluates software quality checkpoints using automation solutions- Reviews, monitors and summarizes progress of project testing activities- Suggest and implement test process improvements that will accomplish team, department and business goals- Review and monitor automation efficiency, consistency and effectiveness

- Driving the Technolgoy Competency framework development for the Testing Services function. - Facilitating various niche PoCs (Proof of Concepts) on cutting edge Technologies and its fitment with the business- Responsible for designing and development of test framework architecture based on the AUT along with automating the business process

- Leading Mobile Testing (Automation and Performance), Functional Testing (Manual and Automation), - Analyzes current architecture and test platforms to formulate a vision for growth and expansion.- Develop effective Test Architecture and Script as per organizational needs- Ensure all deliverable adhere to software testing standards, processes and frameworks- Establishing performance measures for test management by identifying key performance indicators, defining reporting and dashboard standards- Assessing current challenges and approach, pinpointing key areas for improvement, developing a standard transition framework to assess current testing maturity levels- Won an Oscar Award and certificate from CEO for Best QA Employee across the organization

* Designed and Implementation of Test Automation framework for London based leading Content Management Provider* Managed system testing activities including preparation of comprehensive test plans, test specifications, test cases and test activities* Defined performance test strategy for various LoB's

Test Planning, Strategy, Business Process Testing, Scrum Calls etc..

Claims Management, Financial Reconciliation, Underwriting, Branch Operation, Risk Management,Project Management etc..