System Administrator
Current- Provided technical support to over 1,00 users, troubleshooting hardware, software, and network issues to maintain optimal system performance.- Managed the deployment, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.- Conducted system upgrades, software installations, and security patches to ensure compliance with company standards and data security protocols.- Collaborated with IT teams to implement and manage Active Directory, group policies, and user access permissions.- Developed and maintained documentation for system configurations, processes, and troubleshooting guides.- Played a key role in the transition to a remote work environment, ensuring seamless access to company resources through VPN and remote desktop solutions.- Trained and supported end-users on new technologies and best practices to improve productivity and reduce support calls.
