Thales Araujo Email & Phone Number

Bogotá, Co

Bogotá, Co

Bogota, D.C., Capital District, Colombia

Bogotá, Capital District, Colombia

Responsible for optimizing processes, enhancing efficiency, and ensuring that the company's operations run smoothly to support its mission and objectives. Analyzing existing business processes and identifying areas for improvement. Streamlining workflows, eliminating bottlenecks, and implementing more efficient procedures. Gathering and analyzing data related to business operations. This includes generating reports, creating dashboards, and providing insights to support data-driven decision-making. Developing and Standard Operating Procedures (SOPs) to guide employees in performing their roles efficiently and consistently. Ultimately, enabling effective and efficient operational practices for Support.

Bogotá, Capital District, Colombia

Thoroughly verified toll-free applications, ensuring accuracy in identity and business registration while resolving inconsistencies. Dedicated specialist in streamlining registration processes, collaborating with stakeholders to identify pain points and growth opportunities. Addressed reports of fraudulent or abusive use in collaboration with the Spam and Fraud team, guiding clients to prevent further misuse. Proactively supported engineers in platform testing to identify bugs and enhance the overall customer experience.

Bogotá, Distrito Capital, Colombia

Guided clients through Twilio messaging product onboarding, ensuring compliance with industry regulations and acting as a liaison between clients and Aggregators/Mobile Carriers. Managed escalations, collaborated on root cause analysis, and served as a dedicated specialist for multiple clients, hosting regular syncs to align expectations and resolve issues.

Bogotá,D.C., Bogotá, D.C., Colômbia

Bogota, D.C., Capital District, Colombia

Provided Consulting and Customer Support for internet solutions, including Windows and Linux Hosting Servers, Domains, SSL, Website Security, and SAAS products. Troubleshooting and exploring business needs to facilitate the growth of the organization while ensuring that customers used products to their full potential

Belo Horizonte E Região, Brasil

Assisted in organizing the ties between Olympic Games Organizing Committee, airport agents and airlines. Coordinated the flow of sports delegations and event attendees. Oversaw delegation's cargo handling.

Bachelor'S Degrees In International Relations, International Economic Politics

International Business And Management Studies, Sustainable Business

General English Course