Thales Barbosa Email & Phone Number

Deliver actionable insights and strategic recommendations through meticulous data governance and analysis. Proficient in advanced scripting, dashboard management, and data-driven decision-making to drive business growth and efficiency.Key Responsibilities:Advanced Data Analysis: Conduct analyses on product performance, user behavior, and on-chain data; investigate anomalies and identify trends.Scripting & Automation: Automate data collection and processing using JavaScript, Python, SQL, and Google Apps Script.Dashboard Management: Create and maintain dashboards for KPIs, DeFi product performance, user acquisition, and network usage.Data Governance: Ensure data consistency and maintain a robust data inventory while streamlining workflows.Reporting & Communication: Present findings clearly to inform strategic decisions through various communication channels.Stakeholder Collaboration: Serve as primary data owner, providing actionable insights to cross-functional teams, including executives and marketing.Ad-hoc Investigations: Perform comprehensive investigations to identify and analyze root causes, relationships, and dependencies of abnormal data behaviors and dashboard anomalies,Tools & Skills: JavaScript, Python, SQL, Google Looker Studio, Google Apps Script, Amplitude, Google Analytics, DappLooker, Dune Analytics, blockchain explorers

Brazil

As a Content Creator for Mundo Crypto, I focused on demystifying the cryptocurrency market for Portuguese-speaking audiences. I produced high-quality educational articles aimed at beginners, bridging the gap in accessible information, which is often dominated by English resources.I collaborated on live video sessions with platforms like Profito Club and Saia do Perrengue to further engage and inform the community. My commitment to fostering understanding of the crypto landscape enabled regular individuals to participate in the financial paradigm shift occurring today.

São Paulo, Brazil

Hired as trainee in 2011, promoted to IBM regular employee within 13 months.I was responsible for capturing and analyzing data originated from incident, problemand change tickets; create new information and knowledge on top of it and reporting tomanagement and executive levels, so they could ponder and consider the newfound facts ontheir decision making processes.In addition to that role, I was responsible for identifying, documenting and leadingDefect Prevention Projects, aimed to mitigate recurrence of high volume and/or high impacttickets. I've documented dozens of these projects as well as prepared the executive briefing forthem. All my work was written and presented in English.Activities included translating customer needs into specific, measurable quality requirements (CTQ's), process mapping, perform root cause analysis (RCA), data collection, analysis and presentation.Selected as responsible and accountable for a second team's quality measurements and defect prevention process between Oct 2011 and Aug 2012 (9 months)Passed a internal process audit in 2012 with level 3 score (target score was 2, maximum score is 4)Achieved the 10% operational efficiency increase target in 2011.Achieved the 12% operational efficiency increase target in 2012.Achieved the 17% operational efficiency increase target in 2013.Acquired experience using IPC Tools: ManageNow, ServiceNow, ISM, ITSM, Maximo, Remedy, Aditaas

São Carlos Area, Brazil

I've joined this company as a technician and got promoted to analyst position 7 months after hired, taking on full responsibility and accountability for the whole IT department (1-man team).I was basically the whole IT department, being responsible for supporting around 50users in every single department. My duties included server management, cabled and wirelessnetworks, user issues troubleshooting and solution - both hardware-related and software-related - sales website, emails, hardware and so on. I was the go-to-guy whenever anyone had any technology-related problem.During my time there, I implemented VoIP technology and established a few procedures to be followed by all employees. Telephony expense reduction reached up to 60% in some departments, and the overall reduction stabilized at a solid 40%. The investment paid itself within 3 months.Implemented a ticketing system for user requests, which granted me higher control over the issues and provided a clearer view on the most frequent and most critical issues, allowing me to proactively work on them.

São Carlos Area, Brazil

Technical 3D parts modeling and machining for robotic development. Acquired experience on 3D modelling and mechanical development and assembly.Modelled, built and tested the first and second batches of "Robogol" product line.Participated in the development process of the playing platform and designed the automatic pneumatic ball repository.Designed, projected, built and tested several purpose-specific prototypes for mobile robotics, such as the kicking device and the wheel's gearbox.

Responsible for monitoring server alerts and aiding various foreign technical support teams by managing incident and change tickets throughout the ITIL-based process.This role was time-sensitive and I was accountable for delays where every minute is relevant, which demanded me to work under pressure where I often needed to multitask between multiple activities.Massive use of English language, both written and spoken. First contact with ITIL framework.

Responsible for 3rd party asset maintenance control through work orders and requests management, tracking and flow.Acquired experience with controls, finances and billing. First contact with Quality methodologies through 5S.Performed several cost analysis, as well as applied negotiation skills and techniques when dealing with partners and suppliers to ensure department operation within budget.

Bachelor'S Degree, Information Technology

Bachelor'S Degree, Computer Technology/Computer Systems Technology

Technical Degree, Mechanics, Automation And Control