- VMWare - Upgrade of hosts to meet the encryption requirements (LGPD) - Formatting and configuration of VMWare servers - Replacement of obsolete network equipment - Maintenance of outsourcing contract - Monitoring of all equipment in branches in Brazil and Paraguay - Maintenance of service provider contract - Opening of tickets - Monitoring of technical assistance - Search for new suppliers - Management of tickets in Brazil and Paraguay - Monitoring of the ticket queue - Service according to the criticality of the SLA - Remote service - Service of employees from other countries - Out-of-office incident handling according to the alert scale - Extraction of monthly reports from calls - Action plan to reduce recurring incidents - Conference with other levels of support for incident resolution - Leadership and team coordination in projects - Replacement of the machine park - Hostnames update, mig operating system ration, installation and configuration of client software - Administration - Control the administrative and financial of all contracts in the Information Technology area - Asset and inventory management, controlling the entry and exit of equipment - Monitoring - Of the entire network of the company Ambiente Brasil and Paraguay through the PRTG system - Travel to offices in Brazil and Paraguay

Project Virtualization of Servers using the VMWare platform;Project to implement a Zabbix monitoring tool;Development of the PVM Portal (intranet);Storages implementation project;Upgrading Servers to current version of Windows Server 2012 R2;Responsible for the company's bkp routine;Responsible for 30 Windows servers;Responsible for the VMWare virtual environment;Responsible for the outsourcing contract;Implementation of the distribution center in Recife;

Computer maintenance, company network maintenance, Support to users of the company system, help desk service, support to company branches, maintenance of computer equipment, network development, creation of virtual machines, printer network management, management sector inventory, equipment management.