Thalia Cortes Email & Phone Number

• Provided efficient assistance to customers, quickly resolving inquiries and issues, improving satisfaction and loyalty.• Managed a high volume of interactions, ensuring each was handled with professionalism and empathy.Followed up on cases, coordinating with other departments to ensure accurate responses within established deadlines.• Participated in ongoing training to apply best practices that enhanced service efficiency and quality.

Bogotá, Distrito Capital, Colombia

• Coordinated transportation logistics, including scheduling and routing, to optimize efficiency, while also managing various activities with set schedules to enhance overall effectiveness. • Conducted regular audits of warehouse procedures to maintain accuracy and efficiency. • Worked closely with all stakeholders, such as sales and production, to coordinate logistics with overall business objectives

Bogotá, Distrito Capital, Colombia

• Optimized strategic planning and market analysis, identifying key trends and improving competitive anticipation to optimize business processes.• Developed communication skills to foster strong relationships, improving customer satisfaction and conversion.• Collaborated in the design and execution of marketing strategies, increasing efficiency in project delivery and ensuring deadlines were met.

Professional, International Business/Trade/Commerce

Máster En Tecnologías Para La Investigación De Mercados Y Marketing