With over 17 years of experience in diverse industries, I am a Digital Transformation Specialist at Lopes Law, a leading law firm in Brazil. I am certified in Adwords and proficient in Microsoft Office, as well as fluent in English, Spanish, and Portuguese. My mission is to leverage digital technologies to redefine business models and optimize commercial digital channels for the firm and its clients.I have a strong track record of managing CRM projects and e-commerce operations for renowned brands, such as L'Oréal Active Cosmetics, La Roche-Posay, Vichy, SkinCeuticals, Cerave, and DermaClub. I have successfully implemented innovative strategies to increase sales, improve operational efficiency, and enhance customer acquisition by analyzing interaction patterns and devising Key Performance Indicators. I have also led the introduction and integration of WhatsApp Business for client chatbot communication, as well as the SalesForce suite, to amplify business transformation and partner closely with key stakeholders. I am a proactive leader with exceptional problem-solving skills and a focus on driving results and value.