Thama Andre Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

The Executive Assistant will be an essential part of supporting the President of North America and the North America team.✦ Serve as the primary point of contact for all matters pertaining to the president and manage a wide range of administrative and support tasks.✦ Expertly manage complex calendars with great attention and detail. Plans, coordinates, and ensures the president and FLT senior leader(s) schedules are followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to execs time and office. Prioritizes conflicting needs; handles matters expeditiously, and proactively, and follows through on projects to successful completion, often with deadline pressures.✦ Exhibits strong interpersonal and organizational skills, great attention to detail as well as excellent listening, verbal, and written communication skills.✦ Build rapport to effectively bridge communication between assigned senior leader(s) and others within the organization and externally, operating with tact, and able to maintain confidence as necessary.✦ Complete critical aspects of deliverables with a hands-on approach providing content creation for presentations and correspondence utilizing Microsoft, delivering high-quality outputs. May proofread and edit prepared content.✦ Proficiently handle all reminders and provide task management support for the president.✦ Organize, manage, and submit expense reports in a timely manner utilizing Concur.✦ Responsible for meeting logistics and coordination for virtual and on-site meetings including technology, presentation, preparation and distribution of meeting materials, preparation of meeting spaces, and coordination of catering services.✦ Ensures total awareness of strategy and finance department initiatives and objectives, and effectively serves as backup coverage for other strategy and finance department and executive leadership team (ELT) administrative assistants.

Charlotte, North Carolina, United States

✦ Developed and managed a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; making travel arrangements; and completing expense and mileage reports.✦ Managed and acted as a liaison to provide support to the Executive Team. Arranged and handled logistics for staff meetings and events: scheduled meetings; drafted agendas; developed, compiled, and distributed presentation materials; and recorded meeting minutes on behalf of the CEO.✦ Served as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature.✦ Provided "gatekeeper" and "gateway" roles, providing a bridge for smooth communication between the CEO and staff, demonstrating leadership to maintain credibility, trust, and support with the Executive Team.✦ Managed executive budgets and reconciled corporate credit card statements, resulting in a 20% reduction in expenses and improved financial accuracy.✦ Provided detailed minutes of meetings and tracked the progress of key projects, resulting in a 15% increase in project completion rates and improved communication among team members.✦ Provided administrative support to multiple departments, including managing calendars, coordinating meetings, and preparing reports, resulting in a 30% increase in departmental efficiency.✦ Developed and implemented a new filing system, resulting in a 30% reduction in time spent searching for documents and improving overall organization.✦ Provided administrative support to multiple departments, including managing calendars, coordinating meetings, and preparing reports, resulting in a 25% increase in departmental efficiency.

Charlotte, North Carolina, United States

▼ Hired immediately during the interview based on my skills, knowledge, and previous experience and performance that I could bring to the lifetime of the project.✦ Multitasked across systems and applications, analyzed, and resolved technical issues, and comfortably navigate a virtual and on-site work environment.✦ Assisted Trainees in transitioning to new hardware or to a new software program and/or reprogramming existing equipment and software platforms.✦ Developed and distributed video training for troubleshooting to internal staff for other Technical Advisors.✦ Developed instructional materials and provided training sessions to maximize medical staff’s adoption of the new platform.✦ Developed and documented standard operating procedures for troubleshooting common hardware and software issues, resulting in a 20% decrease in resolution time.✦ Assisted medical staff in understanding course materials and answering student questions, resulting in a 30% increase in student engagement and a 20% increase in student satisfaction scores.✦ Collaborated with the IT team to upgrade hardware and software across the organization, resulting in a 25% improvement in system performance and user experience.✦ Provided training to all incoming new Technical Advisors, successfully onboarding them within the team in a span of two days: reduced onboarding training time by nearly 70%.

Charlotte, North Carolina, United States

✦ Managed day-to-day operations, supervising 10 direct and indirect reports in areas including manufacturing production, supply chain, procurement, distribution, inventory, and compliance.✦ Proven track record in developing and implementing operational strategies that increased efficiency by up to 25% and reduced costs by up to 30%. Skilled in risk management, process optimization, and fostering a collaborative work environment to drive revenue growth and improve customer satisfaction.✦ Lead a cross-functional team of 10 employees to successfully complete a large-scale project, resulting in a 30% increase in revenue and a 15% improvement in customer satisfaction.✦ Developed and implemented a new operational strategy that increased efficiency by 25% and reduced costs by 20%.✦ Optimized manufacturing functions using a shipping platform called Zoho and Veeqo (e.g., picking, packaging, shipping) and lowered overhead by enhancing processes and quality/cost controls.✦ Reduced the average time to resolve customer billing disputes by 50% by implementing a new process that streamlined communication between the Accounts Receivable team and customers.✦ Executed a solid understanding of the meaningful financial metrics driving effect and utilized the information to conduct a reconciliation of all accounts to effectively manage the business.✦ Analyzed data and identified areas for improvement in the quality system, leading to the implementation of corrective actions that resulted in a 20% increase in production efficiency.✦ Oversaw the development of more robust reporting for the customer support team which improved NPS by 14%.✦ Managed inventory levels and implemented a streamlined fulfillment process, reducing out-of-stock instances by 30% and improving on-time delivery rates by 20%.✦ Ensured compliance with health and safety regulations, resulting in a 100% compliance rate and a safer work environment for employees.

2474 E Michigan St, Orlando, Fl 32806

▼ Hired immediately during the interview based on my skills, knowledge, and previous experience and performance that I could bring to aid in the growth of the business.✦ Developed and created Internal and External Communications: drafting company newsletters, reports, pitch decks, or presentations for the Executive Team.✦ Managed all Executive Team meetings and assist with staff meetings and events as needed.✦ Managed and facilitated sophisticated calendar management for CEO, COO, and Executive team by prioritizing inquiries and requests while troubleshooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements.✦ Managed and acted as a liaison to provide support to the Executive Team. Arranged and handled all logistics for staff meetings and events: scheduled meetings; drafted agendas; developed, compiled, and distributed presentation materials; and recorded meeting minutes on behalf of the COO.✦ Managed all aspects of the organization’s office services. Evaluated and assisted in developing office policies and procedures for improved workflow and anticipate future needs as the organization grows. Assisted in the selection of vendors and purchase of equipment, services, and supplies necessary for the operation of the organization.✦ Developed and executed IT strategies, resulting in a 15% increase in system performance and security.✦ Developed and implemented a comprehensive onboarding program, resulting in a 30% decrease in new hire turnover and a 20% increase in employee satisfaction within the first year.✦ Developed and implemented onboarding materials and resources, resulting in a 50% reduction in time spent on administrative tasks and increased focus on new hire training and support.✦ Improved project completion rate by 20% in 6 months via the introduction of project tracking analytics that better monitored resources and timelines.

Orlando, Florida, United States

✦ Managed information systems operations including hardware, software, desktop support, internal telecommunications, and strategic systems development and planning. Provided leadership to all levels of the organization, including the Executive team, to meet their current and future information needs. Supervised IT consultants. Prepared budget recommendations.✦ Responsible for providing comprehensive support to the CEO, COO, and Executive Team while managing the organization’s office operations, human resources, IT, department budgets, including working remotely with the team as needed.✦ Served as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO and COO, including those of a highly confidential or critical nature. Prioritized and determined the appropriate course of action, referral, or response, exercising judgment to reflect CEO’s and COO’s style and organization policy.✦ Worked closely with the CEO and COO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense of the issues taking place in the environment and keeping the CEO and `COO updated. Anticipated CEO’s and COO’s needs in advance of meetings, conferences, etc.✦ Provided "gatekeeper" and "gateway" roles, providing a bridge for smooth communication between the CEO, COO, and staff, demonstrating leadership to maintain credibility, trust, and support with the Executive Team. Completed projects by assigning work to appropriate staff, including the Executive Team, on behalf of the CEO and COO.✦ Worked with the Executive Team to coordinate the CEO’s outreach activities. Followed up on contacts made by the CEO and COO to cultivate ongoing relationships.✦ Administered health and welfare plans, including enrollments, changes, and terminations. Processes required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.

Orlando, Florida, United States

✦ Maintained office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.✦ Designed and implemented office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.✦ Created & updated dashboards for reviewing key performance indicators using the Monday and Jira Software programs.✦ Lead hiring processes: drafting & posting job descriptions, outlining an interview process, and screening candidates for roles reporting to the CEO and COO. This may include executive assistants, special projects managers, speechwriters, or others.✦ Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.✦ Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.✦ Completed Forms I-9, verified I-9 documentation, and maintained I-9 files.✦ Assisted with the processing of terminations.✦ Filed documents into appropriate employee files.✦ Prepared new-employee files.✦ Supports company operations by maintaining office systems and supervising staff.✦ Invested in building long-lasting relationships both externally and internally.✦ Researched, benchmarked, analyzed data, and made recommendations.✦ Replenished office materials such as snacks, printer supplies, paper, office supplies, etc.✦ Provided hospitality to all guests and help to create a welcoming environment.✦ Answered main phone line and respond to inquiries.✦ Contributed to team effort by accomplishing related results as needed.✦ Other projects/duties as assigned for the overall benefit of the organization.

Orlando, Florida, United States

✦ Proven track record in securing major gifts, cultivating donor relationships, and exceeding fundraising goals.✦ Cultivated relationships with major donors, resulting in a 50% increase in major gifts and a 20% increase in overall fundraising revenue.✦ Collaborated with the marketing team to create compelling fundraising materials, resulting in a 20% increase in online donations and a 15% increase in social media engagement.✦ Managed a successful capital campaign, raising $2 million in donations and exceeding the fundraising goal by 25%.✦ Developed and implemented a comprehensive stewardship plan for donors, resulting in a 25% increase in donor retention and a 10% increase in donor satisfaction scores.Processed cash reports and gift deposits while maintaining up-to-date donor giving records.✦ Continually worked to update and ensure accuracy of all constituent data.✦ Create reports and queries to show total giving and gauge level of success of different appeals, campaigns and actions.✦ Coordinated the process (writing, printing, and delivery) of e-blast, mail and phone appeals.✦ Plan and execute advancement and stewardship activities designed to establish donor connections with the institution, help deepen engagement, and foster an environment that leads to philanthropic gifts.✦ Prepare and track reimbursements ,gift deposits, and purchase orders via University financial systems.✦ Responsible for writing timely and appropriate donor correspondence, researching and preparing donor stewardship information, and assisting fundraisers with preparing meeting material for donors and/or University leaders.

Orlando, Florida Area

▼ Promoted to Global Communications Specialist for outstanding skills related to communications and marketing.✦ Facilitated the development, implementation, and ongoing maintenance of a global communication content calendar that aligned vital business messages, regional messages, and leader messaging in one consistent brand voice to The IIA 100+ Affiliates.✦ Supported the planning, initiation, and execution of a multitude of projects, products, and services which include creative concepts and digital solutions that align with the company's overarching strategic goals while enhancing the organizations' member value proposition globally.✦ Developed and managed creative development and execution of marketing campaigns including email blasts, surveys, reports, presentations, best practices, and seven e-newsletters catered to specific audiences that yielded open rates as high as 30%.✦ Established and maintained productive working relationships with staff to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to customer service provision.✦ Increased customer satisfaction and repeat business through a relentless pursuit of resolutions to problems arising from their Global Membership, protecting company reputation and loyal client base.✦ Managed the organization and continued development of the Global Speaker Database - a database that has been built off the recommendation of speakers from The IIA's 100+ Affiliates.✦ Supported project lifecycles from start to finish by developing timelines, monitoring project spend, reviewing, and analyzing real-time results for efficiency and optimization.✦ Documented meeting minutes and distributed to staff to facilitate follow-up and permanent records with internal clients from various business units.✦ Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements through Smartsheet.

Orlando, Florida Area

▼ Promoted to Membership Engagement Specialist for consistently exceeding expectations as the Membership Engagement Administrative Assistant.✦ Maintained all materials and shipments for internal and external conferences, forums, exhibit booths, and events as well as coordinated speakers and content for presentations.✦ Managed the IAEP grant process, including auditing all applications ensuring university compliance with the grant guidelines, formulated grant agreements, and received and compiled all progress reports and check requests.✦ Managed, administered, and monitored all progress reports on the status of The IIA’s Membership Engagement statistics.✦ Managed the Global and North America Academic Relations webpages in addition to the IAEP Coordinators SharePoint site, and Academic Relations Committee SharePoint site.✦ Managed the Academic Outlook inbox and the Diversity Outlook inbox through correspondence to universities and individuals with inquiries about Academics at The IIA. ✦ Implemented brand and demand strategies to meet student membership and Internal Auditing Education Partnership (IAEP) targets for business services and products.✦ Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.✦ Led the marketing and chapter relations team in the delivery of the IAEP Leadership & Networking Conference project requiring close cooperation among members to share information and develop solutions to meet a broad array of deliverables.✦ Served as the staff administrator for the Academic Relations Committee, Internal Audit Foundation’s Academic Fund Subcommittee, and diversity/young professional task forces.✦ Accomplished special objectives and projects according to requests from board members.

Orlando, Florida Area

▼ Promoted within 4 months of being contracted with the company to full-time employment as the new Membership Engagement Assistant.✦ Successfully developed and managed processes to improve efficiencies of the IAF grant cycle leading to reduced overall time management on grant administration by 20% through automation.✦ Developed and managed processes to improve efficiencies of the IAF grant cycle leading to reduced overall time management on grant administration by 20%.✦ Managed the Diversity Luncheon at the GAM Conference through establishing communication plans and event registration, reviewing and analyzing real-time results leading to a record-breaking number of attendees for two years in a row.✦ Managed the outreach program for potential IAEP universities through data collection and analytics of Affiliates which led to an increase of 30% growth in our outreach program.✦ Managed the organization of the 2017 IAEP conference scheduling, presentations, and developed marketing collateral leading to overall conference attendance growth by 7.5%.✦ Developed and designed new initiatives for Academic Relations communication strategies to IAEP Coordinators by creating a monthly e-newsletter containing unique and targeted content curation catered for IAEP Coordinators.✦ Managed the IAEP grant process, including auditing all applications submitted to the program ensuring university compliance with the grant guidelines, formulated grant agreements, and compiled all progress reports and check requests.✦ Supported the Global AR Committee and the IAFAF Subcommittee as the assistant liaison through outreach efforts to build the IAEP program by compiling and analyzing data to compile a list of nearly 40% potential universities teaching Internal Audit.✦ Supported project lifecycles from start to finish by developing timelines, monitoring project spend, reviewing, and analyzing real-time results for efficiency and optimization.

Orlando, Florida Area

✦ Managed the grant and fundraising administration, crafting and executing grant agreements for universities interested in advancing in the IAEP program.✦ Produced high-quality documents, spreadsheets, and presentations for internal and committee needs using Microsoft Excel, PowerPoint, Visio, SharePoint, and the AMS system, NetForum.✦ Improved customer experience through website re-design and by managing social media platforms to establish effective response times.✦ Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.✦ Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.✦ Supported the Vice President of Member Development and Engagement along with the Director of Membership Engagement with other special projects assigned.✦ Peer reviews indicated that my fellow colleagues appreciated my administrative management style and considered me a valuable member of the team.✦ Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.✦ Codified office structures and processes to promote teamwork and performance.✦ Maintained accurate, current and compliant financial records by monitoring and addressing variances.✦ Arranged corporate and office conferences for company employees and guests.

Orlando, Florida Area

▼ Started with the company as a temporary agent in Customer Service for the global market then promoted to Executive Administrative Assistant within three months of employment with the company.✦ Streamlined operations and prioritized tasks while supporting senior staff in North America in developing new programs that could be adopted globally, contributing to an increase of global revenues by 140%.✦ Managed meeting agendas, while executing and providing advanced materials for meetings and team conference calls, while creating weekly and monthly reports and presentations for Executives and C-Suites dashboard in our national and global markets.✦ Supported North America team in developing strategies, coordinating and executing domestic campaigns for new product launches and trends including working on events, new product send-its, planning and implementing targeted pitches.✦ Seamlessly interacted with President of North America to plan and complete special projects for the annual NAM conference leading to an attendance of over 20,000+ attendees.✦ Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.✦ Facilitated administrative functions, including complex calendar management with a focus on the proper allocation of executive availability.✦ Shaped and drafted contracts for vendors, speakers, and outside exhibitors for the annual NAM Conference.✦ Supervised and enforced policies and procedures while supporting a culture of compliance, and risk assessments.✦ Updated executives on changing business needs by thoroughly documenting internal and client meetings.✦ Supported managers and colleagues to increase the overall efficiency of administration duties by 30%.

Orlando, Florida Area

✦ Assisted distributors and customers by navigating them through the use of their Back-Office platform while maintaining high confidentiality of their personal documentation for required forms in order to make adjustments to their downline’s accounts.✦ Cross-trained and provided back up for customer service managers while onboarding and providing guidance to other sales representatives to meet sales goals while growing opportunities for multi-level marketing business.✦ Effectively communicated with customers about account changes, new skincare products or services, and potential product package upgrades.✦ Assisted 80+ customers on average of 10+ customers per hour by answering questions, responding to inquiries and handling telephone requests.✦ Improved operational efficiencies while managing customers' requests, transactions, new purchase orders, and pricing needs.✦ Delivered excellent customer service, resulting in a consistent 95% customer satisfaction rating.✦ Strong attention to detail, analytical, time management, and problem resolution skills.

Orlando, Florida Area

▼ Promoted to the Timeshare Marketing Receptionist Administration team after a review of my skillsets in relation to administration, structure, and training of staff.✦ Managed the downstream reporting ensuring its accuracy including but not limited to premium reconciliation, hotel reconciliation, vendor payables, and BI Reporting by maintaining a superior level of data integrity.✦ Initiated outbound administrative requests by phone and in writing to accomplish a monthly goal of 15+ successful sales pitches.✦ Improved customer service rating by 18% by training five new employees on proper phone handling and client-facing techniques.✦ Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.✦ Delivered top-notch administrative support to office staff, promoting excellence in office operations.✦ Evaluated quality problems and performed an internal audit to identify and resolve issues.

Orlando, Florida Area

✦ Coordinated staff volunteers to supervise events and facilitate scheduled activities.✦ Maintained inventory of supplies and equipment with established sign-out procedures.✦ Performed program financial administration, reporting and documentation functions.✦ Tracked program spending, enrollments, and attendance to produce monthly reports for the program director.✦ Improved cross-team collaboration and strategic skills in client-facing individuals with a robust program of activities.✦ Researched, planned and organized mentally stimulating activities for individuals between the ages of 6 and 16.

Orlando, Florida, United States

✦ Facilitated the examination and proofreading of manuscripts, ensuring that authors’ logistics for promotional events and appearances were handled, as well as handle all promotions.✦ Regulated all general administration including responding to reader emails, management of authors’ schedules, and building a lead/contact report.✦ Cultivated and maintained a competitive analysis and internet research on popular books on the market and the success of authors’ books.✦ Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.✦ Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency.✦ Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers and clients.

Orlando, Florida Area

✦ Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.✦ Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.✦ Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 34%.✦ Exceeded sales goals by 20% to increase revenue and facilitate the selling of apparel and sports equipment.✦ Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.✦ Cultivated customer loyalty, promoted repeat customers and improved sales.

Orlando, Florida Area

✦ Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.✦ Offered advice and assistance to customers, paying attention to special needs or wants while educating customers on promotions to enhance sales.✦ Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.✦ Drove Equipment team department revenue totals by bringing in over $7.8 million in sales leading to recognition as the number one selling equipment department across all U.S. Nike equipment departments.✦ Leveraged sales expertise to promote Nike equipment for sports and capitalize on up-sell opportunities.✦ Compiled customer feedback and recommended service delivery improvements to management.

Bachelor’S Degree, Business & Information Management

Associate'S Degree, Business Administration And Management, General

Activities and Societies: Student Government Association