Thamara Twilt Email & Phone Number

Utrecht, Netherlands

Amsterdam Area

Main areas of focus:- Training & Instructional design- (developing) Quality control & Auditing frameworks- Knowledge managementTraining:- Expanding training library and maintaining LMS.- Creating interactive e-learning and providing live training. - Facilitating training at offsites for HR teams- Translating and improving technical training content by SMEs for learnersKnowledge management:- Creating instructional videos - Managing content… Show more Main areas of focus:- Training & Instructional design- (developing) Quality control & Auditing frameworks- Knowledge managementTraining:- Expanding training library and maintaining LMS.- Creating interactive e-learning and providing live training. - Facilitating training at offsites for HR teams- Translating and improving technical training content by SMEs for learnersKnowledge management:- Creating instructional videos - Managing content within work instructions & SOPs- Developing and maintaining the internal knowledge base Show less

Amsterdam, North Holland, Netherlands

Main areas of focus:- Quality Assurance for support- Training creation, sourcing and delivery- Knowledge/Information ManagementDevelopments:- Creation of Global Quality Framework for Courier Support- Creation of the annual training plan - Setting up the internal knowledge base for Global Courier Support Additional projects:- Onboarding of team leads and regional managers- Hosting of off-sites and team events - Salesforce, DocuSign and other… Show more Main areas of focus:- Quality Assurance for support- Training creation, sourcing and delivery- Knowledge/Information ManagementDevelopments:- Creation of Global Quality Framework for Courier Support- Creation of the annual training plan - Setting up the internal knowledge base for Global Courier Support Additional projects:- Onboarding of team leads and regional managers- Hosting of off-sites and team events - Salesforce, DocuSign and other technical training Show less

Dublin, Ireland

Vendor performance management through:- Quality reviews- Training sessions- Onboarding program review- RCAs- Calibration sessions- WBRs- Strategy and process improvement Extra tasks/responsibilities:- Onboarding of new Quality Specialists UK- Point of contact UK market- Point of contact RCA vendor data- Point of contact for NL queries- Assisting the development and accuracy of internal AI- Improvement of general employee onboarding… Show more Vendor performance management through:- Quality reviews- Training sessions- Onboarding program review- RCAs- Calibration sessions- WBRs- Strategy and process improvement Extra tasks/responsibilities:- Onboarding of new Quality Specialists UK- Point of contact UK market- Point of contact RCA vendor data- Point of contact for NL queries- Assisting the development and accuracy of internal AI- Improvement of general employee onboarding program Show less

County Dublin, Ireland

Assuring up-most performance for the Benelux team in customer service delivered. Guiding agents through: assessments, feedback sessions and identifying training needs to reach several KPI's. As well as supporting them on Google product queries with particular Google Shopping (Merchant Center). Working closely with management to reach team and project wide goals. Daily:- Assessments, Feedback and Coaching- Designing and Providing Trainings- Internal and Vendor… Show more Assuring up-most performance for the Benelux team in customer service delivered. Guiding agents through: assessments, feedback sessions and identifying training needs to reach several KPI's. As well as supporting them on Google product queries with particular Google Shopping (Merchant Center). Working closely with management to reach team and project wide goals. Daily:- Assessments, Feedback and Coaching- Designing and Providing Trainings- Internal and Vendor Calibrations- Onboarding- Data Analysis and Strategy/Process improvement Show less

County Dublin, Ireland

Setting up, customizing and optimizing Google Ads campaigns for high-value customers. Integrating their goals into suitable campaigns over phone, email and chat.Assigned point of contact within the Benelux team for Google Shopping (Merchant Center). Achievements:- Promoted to high-value customer team within 3 months - Best overall customer satisfaction 100% across all channels- Best overall TRT (turn around time) 100% across all channels

Dublin, Ireland

Creating content and managing social media for multiple international artists and labels. - Media/content planning and scheduling- Caption writing- Content idea creation - Community management

Zaltbommel

Assisting starting up a new YouTube series. Brainstorming on brand and script writing. Contacting bloggers to create co-branding content. Preparing material for fairs such as flyers, picking products and posters. Writing content in the form of blogs and an about page.

Professional Diploma, Digital Learning Design, Distinction

Bachelor'S Degree, Communication Studies, Communication

BA in communication with subjects such as: Marketing, PR, Internal Communications and Strategic Management. Regularly participated.

Erasmus Exchange, Marketing

Minor in International business with specifications to: Buyer Behaviour, Business Psychology, Strategic Management and Innovation

Mbo International Business, Wholesale Manager

Activities and Societies: Christmas gala organisation English taught course. BTEC and subjects such as: Marketing, Logistics and Human.

Vocational, Hospitality And Food

Activities and Societies: School band Classes such as: Cooking, Tourism and Hospitality etc.