System Engineer
CurrentClosed average 15 tickets daily.Upgraded over 2000 computers from Windows 10 build version1809 to 22H2.Upgraded over 2000 computers from Office 2016 to M365.Resolve Vendor portal issues.Hands-on experience with Windows/Linux environments.Monitor and maintain network infrastructure, including switches, routers, and firewalls.Manage user accounts and permissions in Active Directory.Perform regular backups and disaster recovery procedures.Conduct security audits and… Show more Closed average 15 tickets daily.Upgraded over 2000 computers from Windows 10 build version1809 to 22H2.Upgraded over 2000 computers from Office 2016 to M365.Resolve Vendor portal issues.Hands-on experience with Windows/Linux environments.Monitor and maintain network infrastructure, including switches, routers, and firewalls.Manage user accounts and permissions in Active Directory.Perform regular backups and disaster recovery procedures.Conduct security audits and implement security measures to protect against cyber threats.Collaborate with other IT teams to resolve complex technical issues.Train end-users on new software and hardware systems.Document IT processes and procedures for future reference and training purposes.Configure and Troubleshoot Network and USB Printer.Configure and Troubleshoot Barcode Printer and Scanner. Show less