Thamaraiselvan P Email & Phone Number

Chennai

10 years of experience in Data Analysts for Telecom industry and Customer Support in Technical and non-TechnicalDynamic experience in Site Acquisition, customer service, operations, complaint management, retentions and customer life cycle management

Reliance Jio Infocomm Ltd[IKYA & TDS Management ConsultantPvt ltd] Working as Project management officer (PMO/Data analyst) in Real Estate at ROTN ;

Indus towers limited-ROTN[Randstad India limited & IKYA Pvt ltd]* Acquisition of land / building for erecting towers, getting land lord clearance for sharing the existing towers with other operators / infra up gradation, lease agreement renewals, reducing night access issue sites and handling estate & rental related issues

[Manpower Services India PVT LTD][Manpower Services India PVT & Maintenance in CBE cluster* Handling Operation and Maintenance of 950 sites of Indus Towers Ltd in CBE cluster ; * Handling and coordinating the Rental processing vendors to keep 100% rental processing in Cell Sites & ensuring dispatch of the same * Coordinating with LL like rental issues, sharing letter preparation, access issues,TDS related ; * Operations & Maintenance of Mobile towers / Execution / Vendor Coordination(OEM ,SME & Service Vendors)/ Installation & Commissioning of Power Equipments( Diesel generators/PIU/ Power Plants / Battery Banks / Stabilizers / FAS.,ETC)

[Kowchan Knowledge convergence PVT LTD][Outsourced agency of TATA Teleservices LTD]Complaint Management Executive at ROTN (Coimbatore, Madurai & Salem etc).* Handling Customer complaints in terms of Technical and Non Technical for all Business units (Postpaid, Prepaid, Enterprises and Public Telephony).* Handling customer complaints related to Network. ; * Achieving the Target of Technical & Non-Technical with in the SLA time and reducing the Customer's complaints by addressing the loop wholes in the existing Process.* Co-coordinating with Centralized Backend team for Non technical complaints like Service / Agency / installation / billing / Collection / Not receiving bills / Churn / Account change /Billing address change /DEL change /Shifting / Instrument changes / Refund Process* Personally taking care of Gold & Platinum Customers Queries ; * Random audit happened for Field repair Complaints for improving the Quality of Resolution ; * Preparing and Processing of Vendor bill payment. ; * Making Random audit for Field repair Complaints to improve the Quality of Resolution and CSAT monitoring.* Complaints SLA monitoring and Reduction of Complaint per Subscriber. ; * Training and development of field JE's at the time of New Product Launch and New Process Implementation.* Co-ordinating for complaints with all functions like Login, AV/CV activations, Collections, Finance, SCM and IT.* Responsible for E2E activities in public Telephony Business (ABU). ; * Coordinated for Login, AV, Activations and Recharge card sales ; * Coordinating with backend team for IN related issues.

[Authorized franchise of TATA Teleservices LTD]Professional Responsibilities:Sri Laxmi Enterprises - Apr 2005 - Dec 2007 [authorized service franchisee for TataTeleservices Ltd]

Bachelor Of Computer Applications

IT Exposer: * Operating Systems: - Dos, Windows - 98 /2000 /XP /Millennium / Vesta. ; * Oracle / Meta solve / EPOS/ HLR.

Dece - Diploma, Electronics & Communication