Thamina Haque Email & Phone Number

House 20 (5Th Floor),Road 44, Gulshan 2, Dhaka

Job Responsibility:1. Ensures efficient planning, direction and coordination of the activities of all employees of all branches.2. Ensures continuous improvement in customer service through clearly communicating customer expectations and managing the implementation of necessary operational and customer service practices.3. Encourage open dialogue with all operational employees, sales team and management to achieve best practice performance and ensure alignment of objectives, strategies and tactics to meet those objectives. 4. Motivate through clear leadership and guidance as well as honest dialogue and pro-active personnel management and team building. 5. Direct and manage staffing, training and performance evaluations to develop personnel, control and improve service quality.6. Coordinate and liaise between sales and operations departments 7. Analyze and control direct and (where called for) indirect expenditures of division to conform to budgetary requirements. 8. Prepare sales Monthly performance reports and Monthly Volume report for Export & Import Sea & Air Shipment. 9. Work closely with the sales and customer service teams to develop new potentials and to devise strategic approaches to the market. 10. Clint visit with Sales team for business development.11. Prepare budget for company & Sales.12. Develop new agent.13. Prepare the Operational procedure for Export & Import both.14. Prepare presentation Special Job Responsibility: Planning, Execution and Implementation of migration from manual to automation of Seafreight Export/Import & Airfreight Export/Import operation.

Dhaka, Bangladesh

1. Keep constant contact with assigned Customer for smooth handling of the shipments2. Visit Customer and other concerns including Chittagong office to build up personal relationship3. Know the company’s service and policies inside out and be able to communicate it to other members of staff.4. Handling complaints and queries (from customers and staff)5. Helping to build good customer relations6. Arranging staff meetings7. Preparing reports for Managements8. Follow up Key account9. Communication and coordinating with clients to ensure best service.10. Finding ways to measure customer satisfaction and improve services11. Improving customer service procedures and standards for department12. Training staff to deliver a high standard of customer service13. leading or supervising team of customer service, TNM and Documentation14. Other assigned work as and when required by the management

Dhaka

1. Keep constant contact with assigned overseas agents and shippers for smooth handling of the shipments2. Ensure buying and selling rates are in place with proper validity before effecting the shipments 3. Obtain proper approval from buyers / agents once booking is received from the shippers4. Provide the best vessel schedule as per buyers / agents requirement5. Make space booking with the shipping lines and ensure shipments are projected for desired mother vessels6. Provide shipment approval and cargo stuffing plan to Chittagong and ensure the entire process is in place7. Update on line tracking system and DSR for specific customers8. Send vessel pre-alert to shippers and agents within 16 hours of cargo stuffing9. Send pre- alert with mother vessel confirmation and relevant shipping docs to agents as per SOP10. Maintain the files of shipment handled properly as per the Standard Operation Procedures (SOP)11. Visit shippers, buying houses, carriers and other concerns including Chittagong office to build up personal relationship12. Prepare account statement and profit share invoice against each shipment13. Follow up all the shipments including t/s activities and obtain POD from agents 14. For collect shpt file close after POD done and for Pre-paid shpt file close after credit realization as well as POD done.

1. Coordinate sales team 2. Send sales lead to our overseas office & follow up over it.3. Send Quotation to our local customer.4. Prepare individual & team performance report monthly basis. 5. Solve customer problem check with operation.6. Maintain all file for record7. Update Rate sheet8. Preparing Sales report.

1. Coordinate sales team 2. Send sales lead to our overseas office & follow up over it.3. VLog Super user (VLog is a online based system specially for KN sales department) 4. Send Quotation to our local customer.5. Prepare individual & team performance report monthly basis. 6. Solve customer problem check with operation.7. Maintain all file for record8. Update Rate sheet9. Followup Export & Import campaign10. Preparing Sales report.

Dhaka

1. Give the shipment advice to the customer.2. Receive payment & release B/L.3. Prepare weekly & long term vassal schedule.4. Give M/Vsl confirmation.5. Receive booking & confirm space to the customer.6. Send Quotation to our local customer.