Governança de prazos de todo o atendimento PF, segundo a Lei do SAC / Gerenciamento de licenças Zendesk / Parametrização da ferramenta Zendesk, envolvendo gatilhos, automações, visualizações, acesso a api e demais configurações da ferramenta

Defyning and implementing of operational processes / Mapping and process improving / Acting as intermediate to Fraud Prevention teams / Acting as intermediate to Product teams / Conducting studies and analysis for business cases / Dashboard Building / KPI tracking / Root cause analysis of operational problems / Tools and data discovery.

Customer support / Acting as intermediate to card acquirers and administrators / Acting as intermediate to BPO teams / Search and manufacture of proof of purchase.

Qualification test scoring / Head hunting / Acting as intermediate contact between candidate and company / Email managing / Spreadsheet managing

KPI tracking / Defyning and implementing of operational processes / Customer support / Customer logistics and management.

Customer aquisition / Contract management / Designing and implementation of marketing campaigns.

Dimensioning of cyclone, particle separator, for gasifier, in partnership FAPES-Vale, besides the creation of 3D sketch in SolidWorks.

Responsible for the operation of the water treatment plant, which included the dosing of reactants and daily analysis at various collection points. Also assisted in the complete, monthly, analysis of treated and captured water.