Customer Success Manager
CurrentI oversee and facilitate customer journeys, onboarding, technical support and training for small businesses. I help them manage their bookkeeping for accounting and tax purposes.Highlights- Industry-leading ratings (+92%) for Customer Support (G2, Capterra, NPS)- Elevated Customer Support as the #1 value driver for our business- Successfully launched new products and brands on various platforms (Cloud, iOS, Android)- Improved product backlog management using agile processes- Maintain strong relationships with customers and partners- Conduct regular webinar training