Assisted the College of Health Sciences Admission Office with the registration process by engaging in cross-functional collaboration with the entire staff to drive continuous improvement and ensure a comprehensive, solution-oriented approach to problem solving.

Provided support to undergraduate students in their laboratory work by demonstrating the proper use of practical equipment, software, and consumables. Ensured strict adherence to laboratory health and safety regulations and marking of laboratory reports. Renowned for excellent communication skills.

Provided assistance to students in fully comprehending the learning subject material from the course, which were noticeably to be difficult and with a low pass rate through a series of semesters before. Assisted students (500 students/lesson) in achieving their personal academic goals, while promoting them to become independent learners, which in overall yielded 100% pass-rate with 100% attendance history recorded.

As student tutor coordinator, amid COVID-19; I assumed a role to provide supervision of tutors and monitor student progress, while assessing their academic needs, develop learning outcomes, and create academic support and tutoring services for specialized student populations.

Provided assistance to students in fully comprehending the learning subject material from the following listed modules, which were noticeably to be difficult and with a low pass rate through a series of semesters before: in the College of Agriculture, Engineering and Science at University of KwaZulu Natal/Westville Campus.1. BIMI 120 (Introductory Biochemistry and Microbiology)- 20172. BIOL 101 (The Smaller of Life)-2018/20193. BIOC 201 (Introduction to Biomolecules)- 20184. BIOC 202 (Bioenergetics and Integrated Metabolism)- 2018Assisted students (500 students/lesson) in achieving their personal academic goals, while promoting them to become independent learners, which in overall yielded 100% pass-rate with 100% attendance history recorded.

Assumed duties to of responding to customer general service inquiries, finding appropriate solutions, resolved customer complaints, to maintain high customer satisfaction, in liaison & reporting to the Customer Line Manager.