• Addressed large volume of inquiries from current and potential students in a timely manner via Salesforce in an efficient manner.• Maintains a happy relationship with current and potential students to ensure highest customer satisfaction.• Coordinated with academic advisors to assist in effective academic planning support with high level of customer engagement.• Productively clean and analyze data to provide useful business insights that help guide successful enrollment growth year over year.

Level II Tutor for Financial Management and Principle of Corporate Finance courses at Centers for Learning, Advising & Student Success.• Communicate effectively with groups of tutees to encourage and inspire them to initiate continuous learning process beyond the tutoring sessions. • Seek to understand tutees’ struggles and constantly get tutees’ feedbacks to ensure that knowledge and concepts have been successfully transferred to them.

• Collaborated with multidisciplinary engineering teams (internal engineers and external suppliers) to design new testing methods and PCBs for the next generation products.• Creatively troubleshoot, root cause and replicate electrical failure occurred in manufacturing process.• Drafted test protocols, test reports and data presentations in compliances with the hardware specification, quality standards and medical regulatory requirements.• Supported the R&D steadfastly in development testing phase by timely executing test protocols with precision before the deadlines to go into production.• Sample projects: Battery Life, Clock (Crystal) Accuracy, Low-level measurements, and Thermal Time Constant.