Identifying hardware and software solutions Troubleshooting Technical issuesAnswering phones and emails from customers professionallyand responding to customer inquiries and complaints.Provide accurate, valid and complete information by using theright methods/tools.Handle customer complaints, provide appropriate solutions andalternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, processcustomer accounts and file documents.Follow communication procedures, guidelines and policies.Booking in repairs and arranging collection.Offering technical assistance.Processing forms, orders, and applications requested bythe customers.Identifying, escalating priority issues and reporting to the high level management