• Provided administrative support, excellent customer service and assisted with receptionist duties and marketing efforts. • Managed inquiries and bookings, exceeding 50 requests monthly, showcasing exceptional organizational skills. • Offered tailored recommendations on local attractions, dining options, and activities, resulting in a 30% increase in customer satisfaction ratings. • Handled administrative tasks efficiently, including cash transactions, paperwork, and database management. • Collaborated with colleagues such as drivers for seamless operations. • Resolved customer inquiries and complaints promptly, achieving a 95% resolution rate within 24 hours, fostering long-term customer loyalty and satisfaction. • Maintained a welcoming reception area, enhancing brand perception and leaving a positive impression on visitors.