Thando Mbatha Email and Phone Number

Maintain stakeholder relationships by ensuringunderstanding of clients’ needs and client expectationsand ensuring clients understand and agree to thecourier process. Build and maintain stakeholder relationships by beinghonest and transparent in all dealing and workingconsistently ensuring external clients are willing to aidwhen required. Provide feedback to clients by tracking parcels andfollowing up on the status of deliveries or receipts ensuringpositive relationships are maintained. Manage relationship with manager by adhering toprocedures to ensure monthly invoicing is processed ontime. Understand the content and instruction of each delivery orreceipt to ensure the correct process is used.management team to enable escalation of problems. Ensure that relationship with vendor.

Provide administrative support in tax practitioner compliance and monitoring of the tax practitioner regulatory policy.*Engaging with members (query management)*Tax practitioner registration related administration.*Tax practitioner compliance*Tax Practitioner Monitoring

Aurik is a Business Growth Accelerator Business assisting SME’s to next level growth.I report to the General Manager: Operations and work closely with the CEO and Operations Director. I initially worked in the Enterprise Development business where my roles focused on client incubation programmer management with key performance indicators on client administration as a link between Aurik, clients and their facilitators. I was promoted to work as a Sales Administrator, This Includes: • Supporting 4 Business Developers with leads, quotations and proposals for the SME’s. I assist with the planning and arranging of Invesco. • I support the Sales Coordination and customer service for both internal and external clients, • I assist in quoting, contracting and the proposal through an Internal CRM System.• I manage the process of onboarding a new client from start to facilitating the completion of the programme • Planning (scheduling client incubation sessions, workshops/seminars, and workshops), document management and reporting to the General and Operations manager.• Ensuring a customer centric approach internally with the BDE’s and externally with the clientsContributions and achievements:• The role allows me to continuously improve my stakeholder (internal and external) management skills. I have been trained in the use of a CRM system called V-Tiger and an internally developed CRM • I have assisted in converting 20 deals and currently manage about 35 Programme’s working closely with the company’s clients to support them through the 2 year program• Being assigned to manage the above accounts as the programme coordinator, shows recognition from management

Aurik Enterprise DevelopmentClient Service Administrator | July 2018 – July 2019Aurik Business AcceleratorSales Administrator| August 2019 - dateAurik is a Business Growth Accelerator Business assisting SME’s to next level growth.I report to the General Manager: Operations and work closely with the CEO and Operations Director. I initially worked in the Enterprise Development business where my roles focused on client incubation programmer management with key performance indicators on client administration as a link between Aurik, clients and their facilitators. I was promoted to work as a Sales Administrator, This Includes: • Supporting 4 Business Developers with leads, quotations and proposals for the SME’s. I assist with the planning and arranging of Invesco. • I support the Sales Coordination and customer service for both internal and external clients, • I assist in quoting, contracting and the proposal through an Internal CRM System.• I manage the process of onboarding a new client from start to facilitating the completion of the programme • Planning (scheduling client incubation sessions, workshops/seminars, and workshops), document management and reporting to the General and Operations manager.• Ensuring a customer centric approach internally with the BDE’s and externally with the clientsContributions and achievements:• The role allows me to continuously improve my stakeholder (internal and external) management skills. I have been trained in the use of a CRM system called V-Tiger and an internally developed CRM • I have assisted in converting 20 deals and currently manage about 35 Programme’s working closely with the company’s clients to support them through the 2 year program• Being assigned to manage the above accounts as the programme coordinator, shows recognition from management

Assisting External Account Managers to deliver premium customer service when they are unavailable Liaising with internal departments to provide relevant feedback to Account ManagersAssisting with calls to the technical help deskAssist with managing Account Manager Diaries Assisting with invoicing of ordersBuild and strengthen relationships with clients.

• Service Orderso Completion of all Service Order requests and forwarding to relevant personso Confirming RFS dates with billing dates• Cancellations (Interconnects)o Sending Tri Party Letters to clients for signing o Confirming notice periods as well as decommissioning fees depending on remaining contract termo Requesting Cancellation on Ozone• Document Collection o Original MSA documentso Unsigned Power Service Orderso Wireless Documentation• Researcho Leads researcho Industry type researcho Capturing leads into CRMo Tracking of progress on all leads• Sales Administrator back upo Backup to Sales Administrator when required• Reporting & Communicationo Service Orders raised, signed or cancelled for the montho Reasons for cancellationso Leads report

Handle customer service related queries and also serves as an escalation point. Manage and co-ordinate customer installations within Teraco’s Data Centres.Manage the impact of fault escalations.Call Logging and resolution. customer service and feedback administrative responsibilities AD hoc reports requirement maintain customer records, facilitate customer shipping, confirming all correct interconnects request for new service orders.

Training in IT services, Project management and Communication.Building skills and improving services.

Assist clients with queries and service with they're accounts.