Thando Ntetha Email & Phone Number

Cape Town Area, South Africa

Analyze & resolve queries that have been escalatedFacilitate with other departments for query resolution within departmental SLA.Provide accounts recon for all billing queries and data dispute queries.Maintain a good rapport with customers.Assist customers by proposing payments arrangements in line with the company standards.Ensure all the payments received in the WICC are allocated to the correct account.Process cancellation requests in line with the companies policy.Prepare business letters for communication with the client on resolution of the query.Prepare credit notes/ refunds/ goodwill credits where necessary.

Cape Town Area, South Africa

The co-ordination and handling of client's complaints and ensuring customers satisfaction. Managing the performance and production of the WICC agents.Interfacing with clients, business partners and various internal and external stakeholders to resolve queries. Handling and managing float and stock

Bloemfontein Area, South Africa

Receive and analyse a request for support. Implement the solution in accordance with policies and procedures. Document the solution for future reference purposes. Compile a deal sheets and indicate the terms and cost to the customer. Submit documentation to the relevant role player for approval.To resolve telephonic queries and log SR's on behalf of customers.To meet strategic targets set in terms of upgrades and churn.Give support to the Vodashops and 4U stores around Central Region.

Bloemfontein Area, South Africa

Walk in customer care servicesEnsure timeous response to queries from the channel. Resolve all queries in the best combined interest of the channel and Vodacom service provider.Ensure CRM and other management tools are regularly updated.Assist with the resolution of issues and escalations.Activation of new contracts.Performing sim swops for both prepaid and contracts.Dealing with accounts queries