Thando Ntuli Email & Phone Number

Johannesburg, Gp, Za

Randburg, Gauteng, South Africa

Belville, Cape Town

Spearheaded and optimized email campaigns and customer journeys for Clickatell's self-serve accounts, achieving improved user engagement and brand loyalty.Strategically managed retention and churn, implementing targeted strategies that resulted in a significant reduction in account attrition and increased customer satisfaction.Consistently monitored and analyzed monthly purchases and sending patterns, providing actionable insights to the marketing team that drove revenue growth and optimized campaign performance.

Durban, Kwazulu-Natal, South Africa

Ability to convert sales leads into clients and facilitating the sales process.Creating a sales strategy to meet quarterly & annual targets. Meeting with prospective clients and demonstrating the Zeelo products & services.Using value-based selling to negotiate contracts & packages.

Stellenbosch, Western Cape, South Africa

Creating and presenting strategies to key stakeholders in order to achieve their desired objectives.Supporting the Head of Client Management by ensuring effective implementation of client platforms.Project managing the application of the Wyzetalk CMS and Config processes.Compiling quarterly analytical reports for internal & external senior management teams.Managing client crisis communications & client escalations.

Stellenbosch, Western Cape, South Africa

Providing cost estimates to clients on changes to scope and additional requirements.Building steady relationships with multiple stakeholders Facilitating the process around creating engaging content appropriate for each client employee app.Compiling weekly and monthly reports as required by the Senior Customer Success Manager to monitor progress, uptake and engagement.Developing content calendars that tracks all communication via the platform and make forward planning content suggestions where possible.

Stellenbosch, Western Cape, South Africa

Reporting bugs, service issues and recommend service improvements to the tech support team.Delivering 24/7 1st level support to our global client and consumer base.Attend to technical queries from client by reverting technical queries to the QA Manager.Utilising Wyzetalk content management systems to resolve queries, errors and client requestsCreating support materials such as FAQs, support documentation and also to assist the Quality Assurance, Testing and Professional Services teams.Providing ad hoc support to the content team to assist with overflow work and provide testing on communitiesReceiving information and content from the Head of Client Management, Senior Customer Success Manager and various clients to be placed in their mobile communities according to a content menu structure and SMS requirement.

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa