Research and identify new media platforms to be utilised for members and other stakeholders.Develop and maintain a Social Media strategy for the Scheme.Establish Scheme processes and structures to develop content for, receive and respond timeously to member and stakeholder enquiries raised on social media platforms.Attend to member queries related to enrolment and membership, tax certificates, benefit confirmations and engaging with prospective members on new media channels (Not exhaustive list).Identify, respond and forward member and stakeholder complaints as per existing processes.Manage the response rate and turnaround times and effective response to member queries, complaints, compliments and comments on social media platforms.Develop content, design and package material for distribution on social media platformsEnsure that all member communications on social media platforms are aligned to the Scheme's strategic plan, objectives and policies.Manage the application of the GEMS Corporate Identity (CI) manual and style guide on all social media platforms.Ensure that all communication material is accurate, factual and appropriately communicated.Develop a monthly report on social media presence and activity by the Scheme.Develop monthly and quarterly progress reports against strategic, operational and project plans.Manage the inclusion of member suggestions on social media platforms into the new year's benefit design process.Develop divisional project information sheets and progress reports.Conduct an annual assessment of the effectiveness of social media in meeting strategic targets and implement enhancements.Integrate social media variables into the member and provider satisfaction survey.Take action points at the Monthly meeting with SPNs.Continuously identify, assess, communicate and where applicable mitigate risks that may affect the MSE Division and its operational performance.Monitor the implementation of all operational and project plans.

Develop the annual member guide, flu and pneumonia vaccination communication, member engagement communication Review and coordination of member welcome pack communication consolidate and write content for the monthly member newsletter Write ad hoc communication including crisis communication Proof reading and editing of all communication including Tempo content to members Conduct annual guides, brochures and surveysConsolidate and write content for the Best Vibes newsletter Proofread all member targeted year-end collateral Write, edit and proofread year-end collateral as well as ensure updated collateral is uploaded to the Bestmed website Assist with all ad-hoc communication requests

Responsible for assisting with the proactive planning and implementation of on-going and ad hoc external and internal communications initiatives.This includes assisting with conceptualising and planning, and the implementation and administration of content on Netcare’s digital and social media platforms, as well as media relations.Assisting the business with operational guidance and hands-on assistance in communication matters and I participate in various projects throughout the business as a Communications Specialist.Respond to general day-to-day enquiries, evaluate and respond to opportunities proposed by external parties.Work in consultation with the relevant internal and external stakeholders to form synergistic collaborative partnerships to achieve organisational objectives aligned to the Company's strategy.Work closely with the management teams and the various service providers to the communications department in the achievement of communication goals while maintaining compliance with the Company's policies, standard operating procedures and communication standards.

Develop annual communication, marketing and events planDevelop effective communication strategiesManage internal and external communicationsDraft content for internal and external communicationOrganize communication and marketing initiatives and plan eventsLiaise with media and handle requests for interviews, statements etc.Foster relationships with stakeholders (Business, Labour, Community,Government, etc)Identify business opportunitiesRaise awareness about the organisations value proposition and serviceofferingsAttend to website and social media as well IT mattersManage training and develop of interns

After the promulgation of the Financial Sector Regulation (FSR) Act, the Financial Services Board (FSB) changed to become a dedicated market conduct regulator as the new Financial Sector Conduct Authority (FSCA). My role was moved from the FSB to the FSCA with the following functions:Managing the FSCA's internal and External publicationsMedia RelationsStakeholder RelationsInternal and External Communication

Coordinate communication within the various departments of the FSBGather content for the FSB’s internal publications Review formal and edit existing material for final releaseFSB News Desk (Daily newsletter)Act as an information source for questions relating to communications Work with the ICT depart to insure that adequate communique is place on the website & intranetWork closely with managers of other departments to support their communication needs Assist the Marketing and Branding specialist with research, planning and implementation of the Marketing plan

Assist with departmental administrative dutiesWrite clear reports on research conducted and various tasksDesign, review and edit official templates Facilitate communication between internal and external stakeholdersIntranet content management Take staff photos and pictures at events hosted by the organizationUpdate media listAssist with stakeholder queries and assist with general adhoc functions

Hardware and software installation Repair and upgrade computersAssist clients/ customers with computer desktop and laptop maintenanceEnsuring that computer systems are functioning properlyIdentifying and resolving computer virus and security threats Designing posters and Typing Document and CVs,Helping people with accessing internet and Public phone, Cashier