Resolves hardware and software problems with vendor field engineers.Installation and maintenance of both critical and non-critical software.Documents all changes to systems software and develops entries for system support database.assist other areas of a complex computing environment such as production control, disaster recovery, networking, computer operations, or other operating systems.Assist other employees in resolving certain technical problems.Provides technical support to project-related activities such as server provisioning and/or deployment.Participates in an on-call rotation as required, able to travel between facilities.Maintains professional communication at all times, timely follow-through and escalation as required.

Desktop Analyst III role, VMWare virtualization, SCCM, LANDesk, AD, GPO, O365, HP Service Anywhere, Windows 7 Projects, Clinic take over projects, Software Distribution, OS Imaging, Servers ownership: 724 Cerner Downtime Viewer, XA HealthCast eXactAccess, WS2012R2 WSUS and KMS.

VMware, Zero Clients, Group Policy, Active Directory, Networking, DNS, Healthcare Information, Software Documentation, Windows 7 Project, Management, Print Server, LANDesk imaging deployment & software pushes, Servers reboot maintenance calendar, MissionMode, McAfee, Cisco Agent and Jabber, involves with SharePoint Change Control, Office 365 Migration, Swisslog System Migration, Clinics take over migration, Help Desk Support. I’ve managed: HealthCast XA App & WS2003, 724 DT Viewer, WS2012R2 WSUS Server, WS2012R2 KMS Server, Windows 7 Project and VM/Zero Client Deployment Project, Solar Wind monitoring.

IT support for Capital One enterprise Back Offices and branches users. Troubleshooting and repairs PC/Laptop, laser network printers, switches, router, server, network proxies, VPN and remote support. Work with HP Service Manager ticketing system.

IT support for Capital One enterprise BackOffice and branches users. Troubleshooting and repairs PC/Laptop, laser network printers, switches, router, server, network proxies, VPN and remote support. Work with HP Service Manager ticketing system.

Manage Services department sales, customer services, training and work as an IT. Troubleshoot and repairs pc/laptop, printers, data recovery services, imaging, networking, in-home services; wireless/security/audio and pc install. Work with Remedy ticketing system.

Work with Cisco/Foxconn server engineers troubleshooting and repairs high end 1U and 2U server units for Cisco and Foxconn which failed QA.

General work from slap, plumbing, framing to finish works.

QC returns computer accessories, reports, and warehouse stocking works.

Pizza delivery, making pizza, prepare ingredients.