Thanga Pandian Murugesan Email & Phone Number

As a Customer Service Representative at Chennai Metro Rail, I provide excellent service to the commuters and handle their queries and complaints efficiently. I have a Master of Computer Applications degree from Gandhigram Rural Institute and a UI/UX certification from Great Learning. I have work experience in customer service and IT roles, including system administration and web development.Enthusiastic and dedicated MCA fresher seeking an entry-level position in the IT sector (Information Technology) to leverage academic knowledge, programming skills, and problem-solving abilities to contribute effectively to a dynamic team and gain valuable professional experience.I have strong skills in Customer Relationship Management (CRM), Microsoft Excel, and System Administration, as well as UI/UX design and development. I am passionate about improving my skills in the IT field.

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  Customer Service Representative

  Chennai Metro Rail

  Dec 2023 - Present - Chennai, Tamil Nadu, India

  •Greet passengers and provide assistance at ticketing counters, information booths, and customer service desks.•Respond promptly and courteously to passenger inquiries via phone, email, and in-person interactions.•Assist passengers with ticket purchases, fare information, and route planning.•Handle passenger feedback, complaints, and concerns in a professional and empathetic manner, striving for effective resolution.•Collaborate with other departments such as operations, maintenance, and security to address passenger needs and ensure a smooth transit experience.•Maintain a thorough understanding of metro rail services, schedules, fares, and policies to provide accurate information to passengers.•Utilize ticketing and customer management systems to log interactions, track issues, and generate reports as needed.•Conduct periodic surveys and collect passenger feedback to identify areas for improvement and implement customer service enhancements.•Proactively monitor station facilities and amenities to ensure cleanliness, safety, and accessibility for passengers.