I love challenges and solving problems. Throughout 13+ years pursuing a career in IT, I have been driven by my intellectual curosity to find answers to the most pressing questions. Whether it was finding a needle in the haystack of a performance problem to finding a should able solution to satisfy a client, I've been able to quickly uncover the pain point and identify a strategic solution. With my refined skill sets in supporting, monitoring, automating system and applications deployment, I hope to bring a customer-centric mindfulness that enables firms to innovate and thrive.Business/Specialty Skills:- Specializing in system/application support, automation and service assurance- Team player with people detail-oriented individual and positive can-do-attitude- Extensive knowledge in order management and provisioning of Telecommunication systems (Video, Internet and Digital and Mobile Phone)Technical Skills:- Optimizing and performance tuning - Monitoring/security OS & application, self-healing and automation- Root cause analysis and strategic review- Penetration testing- Business and technical analysis- Best practices and standards- Tools development and customization- Data Management- Designing and development skills- Continuing Integration and Continuing - Development- Agile development methodologies- Customer-oriented- Communication and engagement techniques- Virtual and Cloud Computing