Bank card issuing project (FUTA - SHB bank):Analyzed stakeholder's requirements and prototyped solutionsManaged integrations with third partiesManaged compliances of banks and reconciliationsWorked with designs, QC, developers during projectResults: Issuing more than 2500 bank cards through FUTA ticket-selling officesFUTA app:Managed requirements of paymentEnhanced payment methodsShot troubles of payment and reconciliationResults: Published new features (withdrawing money from Futa alls to all banks, new payment method, merged user data for ease of management)Kiosk app:Built flows of online paymentBuilt flows of buying tickets on kiosksResults:Reducing workload of office staffs by 8%

International market analysisPartner screening (Spanish market)Investigation into customer persona, content creationCreated and implemented a content marketing strategy - articles at the beginning of customer journeyMonitored Email marketing, CRM (Pipedrive, Albacross, Mailchimp)OpenMove representative at ITS EUROPEAN CONGRESS 2019, in which I introduced the products, how the business works, and gather data for the content campaign by interviewing the identified audience

Analyze the customer profiles and market size (young customer segment)Estimate the financial requirementsDevelop a marketing campaign for penetrating into the young segment through a website for wedding-gift donation

Marketed the restaurant online, wrote the content for blogs, google plus, facebook fanpage (in short: raising brand awareness)Create a strategy to enhanced customer relationship and achieve loyalty customers. That was successful. I analyzed the advantage and disadvantage of my business, drawn out a policy and a set of actions from that analysis. Dealing with suppliersand fail - we failed because we were successful! I really mean it.

I needed to work individually to:Find out which is the best way to approach the target customer.Assess the clients' financial situations and advise the clients on the suitable products.Help clients to complete their applications, check fraudulence.