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Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

Credit: Buy Now Pay Later - stand alone, Fastmoney - cash loan, MoMo Trust Score - credit scoringDisbursement: Disbursement with Bank Transfer, M4B disbursement toolResponsibilities:• Collaborating with many internal teams to understand markets, competitor, the issues that relevant legal & policy, and customer/user requirements in depth, formulate strategic insights and propose action plans to achieve business objectives. • Working closely with Business Unit to define… Show more Credit: Buy Now Pay Later - stand alone, Fastmoney - cash loan, MoMo Trust Score - credit scoringDisbursement: Disbursement with Bank Transfer, M4B disbursement toolResponsibilities:• Collaborating with many internal teams to understand markets, competitor, the issues that relevant legal & policy, and customer/user requirements in depth, formulate strategic insights and propose action plans to achieve business objectives. • Working closely with Business Unit to define product roadmap, business requirements, product USP.• Working with AI, Underwriting and Risk team to release the solutions for approval and anti fraud.• Collaborating with Architect team to understand the loan management system, MoMo core system, and decision engine.• Taking full responsibility for specific releases of products and services, ensuring they meet customers' requirements and are delivered with financial-grade quality.• Collecting and analysis users' data and feedback to measure the product's effectiveness and make necessary adjustments.Achievements:• Results for 2023 of Buy Now Pay Later:- The service was applicable at numerous merchants, including Beauty Box, The Face Shop, iPos, ACFC, and OTA service on the MoMo app.- By July 2023, the total disbursement has increased fivefold compared to three months after launching.• Results for 2023 of Fastmoney: - Disbursement: 76% increase compared to 2022 - Revenue: 120% increase compared to 2022 - making Fastmoney the service with the highest revenue in the Credit Tech service group.• Results of Disbursement:- Provided a solution for payouts directly to customers' bank accounts, increasing disbursement transaction volume, and established a foundation for the expansion of other services such as remittances,...- Successfully built a disbursement tool for salary, commissions, etc., tailored for SMEs. Show less

Collaborating with the prestigious companies in Financial Services and Insurance industry: FE Credit, Home Credit, TPFICO (TP Bank), Bao Viet, VBI, PVI,... on integration:- Collection (Payment Gateway/ Payment in App): Repayment for outstanding balance or insurance fees- Disbursement: Loan, claim of insurance, commission,...- Insurance: Health, Travel, Motorcycle, Covid and Flight Delay (OTA)- Credit: Data Services (credit insight)Responsibilities: • Prioritizing… Show more Collaborating with the prestigious companies in Financial Services and Insurance industry: FE Credit, Home Credit, TPFICO (TP Bank), Bao Viet, VBI, PVI,... on integration:- Collection (Payment Gateway/ Payment in App): Repayment for outstanding balance or insurance fees- Disbursement: Loan, claim of insurance, commission,...- Insurance: Health, Travel, Motorcycle, Covid and Flight Delay (OTA)- Credit: Data Services (credit insight)Responsibilities: • Prioritizing user experience to ensure that solutions are engaging and widely adopted by customers.• Collaborating with internal teams to analyse suggestions from third-party partners, identifying market opportunities, building business cases, and defining the product vision.• Working closely with engineers and cutting-edge technologies to ensure the final product meets the expectations.• Understanding the challenges of payment fraud and implementing solutions to address them.Achievements:• Successfully implemented standardized payment methods and disbursement processes, laying the groundwork for the MoMo Payment Gateway.• Increased revenue for insurance services, especially Flight Delay.• Contributed to the continuous growth of MAU, GMV and revenue for the Financial Services group. Show less

Ho Chi Minh City, Vietnam

- Project’s name: Socialobe is a medium web application that connect between Brands and Influencers. Influencers use their power to promote the Brands’ products by posting on Socialobe.- What I gained: UX/UI design view, UAT, and features analysis.

Ho Chi Minh City, Vietnam

- Comparing and checking transactions through channels: Banks, NAPAS, CyberSource.- Using Inside SenPay system to handle money transfer, withdrawal, payment and deposit.- What I gained: Basic workflow of E-wallet, working with customers and related departments skill.

Ho Chi Minh City, Vietnam

- Using OMS to verify orders and send confirmation to customers.- Receiving and handling requests from customers and internal company via Zendesk system.- What I gained: Basic workflow of E-Commerce, using OMS and Zendesk system.