Thanh Ngo Email & Phone Number

Elk Grove, Ca, Us

Elk Grove, Ca, Us

Sacramento, California, United States

• Troubleshoot, install, and upgrade desktop hardware, software and peripheral equipment.• Provide a full range of assistance and help to system and equipment users.• Championed the adoption of Akkadian, leading to enhanced operational efficiency and streamlined processes• Assisted MDM migration from MaaS360 and SCCM to Work Space One • Provided technical support and troubleshooting for end-users through Help Desk, and documented and tracked issues in ServiceNow•… Show more • Troubleshoot, install, and upgrade desktop hardware, software and peripheral equipment.• Provide a full range of assistance and help to system and equipment users.• Championed the adoption of Akkadian, leading to enhanced operational efficiency and streamlined processes• Assisted MDM migration from MaaS360 and SCCM to Work Space One • Provided technical support and troubleshooting for end-users through Help Desk, and documented and tracked issues in ServiceNow• Administered Active Directory services, performing tasks such as account provisioning, password resets, and security group configurations to support users.• Provided technical support for USAR (Urban Search and Rescue) • Managed hardware inventory using ServiceNow, including tracking, auditing, and updating asset records to ensure accurate reporting and efficient resource allocation Show less

• Managed license key sales through a Discord community with 800+ members and sold over 200+ license keys. Addressed customer complaints, provided effective solutions, and followed up to ensure customer satisfaction• Developed a client-server software solution to enhance the user experience and improve overall functionality.• Designed user interfaces that prioritize user experience and ensure ease of use.• Implemented algorithms to scan, and analyze information displayed on the… Show more • Managed license key sales through a Discord community with 800+ members and sold over 200+ license keys. Addressed customer complaints, provided effective solutions, and followed up to ensure customer satisfaction• Developed a client-server software solution to enhance the user experience and improve overall functionality.• Designed user interfaces that prioritize user experience and ensure ease of use.• Implemented algorithms to scan, and analyze information displayed on the screen and automate keyboard and mouse inputs• Develop and maintain a database to securely store user information and license details.• Create and edit video content that highlights the product and provides clear instructions for software usage.• Established connections with other relevant Discord servers to boost product visibility and reach a wider audience• Optimized product's YouTube search visibility to drive engagement and increase sales Show less

Elk Grove, California, United States

• Contribute to the overall cleanliness and maintenance of the restaurant• Prepare beverages and pack and deliver food orders to customers efficiently• Completed certification as a trainer and provide support to new hires• Greeting and Seating Guests: Welcoming and seating guests, providing menus, and ensuring a positive first impression.• Taking Orders: Accurately recording guest orders, including special requests, allergies, and dietary preferences• Suggesting Menu Items:… Show more • Contribute to the overall cleanliness and maintenance of the restaurant• Prepare beverages and pack and deliver food orders to customers efficiently• Completed certification as a trainer and provide support to new hires• Greeting and Seating Guests: Welcoming and seating guests, providing menus, and ensuring a positive first impression.• Taking Orders: Accurately recording guest orders, including special requests, allergies, and dietary preferences• Suggesting Menu Items: Providing recommendations and descriptions of menu items to assist guests in making choices.• Upselling: Offering appetizers, desserts, drinks, and promotional items to enhance the dining experience.• Serving Food and Beverages: Delivering orders promptly, ensuring accuracy, and handling any modifications or adjustments• Ensuring Guest Satisfaction: Checking in with guests to ensure they are enjoying their meal and addressing any concerns• Handling Payments: Presenting checks, processing payments, and providing exceptional customer service during the payment process. Show less

Oakland, Alameda - California, United States

• Pick up and deliver food orders from restaurants to customers• Ensure food is properly packaged and maintained at the appropriate temperature• Communicate with customers and restaurant staff throughout the delivery process

Oakland, California, United States

• Applied decals to signs, windows, doors, and vehicles• Installed and removed signs for stores and salons• Created and painted signs to customer specifications.

Alameda, California, United States

Busser:• Clearing tables and resetting them for new customersRunner:• Assisting servers with delivering food and drinks to tablesSecurity:• Directing customers to available parking spaces• Monitoring the parking lot for any violations or hazards• Monitoring the premises to ensure the safety of customers and staff• Enforcing rules and regulations regarding safety and securityEvent Prep & Close:• Assisting with the setup of events, including… Show more Busser:• Clearing tables and resetting them for new customersRunner:• Assisting servers with delivering food and drinks to tablesSecurity:• Directing customers to available parking spaces• Monitoring the parking lot for any violations or hazards• Monitoring the premises to ensure the safety of customers and staff• Enforcing rules and regulations regarding safety and securityEvent Prep & Close:• Assisting with the setup of events, including arranging tables and chairs, setting up decorations, and preparing food and drinksReceptionist:• Greeting customers and directing them to the appropriate locationCashier:• Processing customer payments using a cash register or card readerBarback:• Stocking the bar with glasses, napkins, and other supplies• Assisting the bartender with preparing and mixing drinks• Keeping the bar area clean and organized Show less

Oakland, California, United States

• Supervised children aged 5 to 15 during the kid's camp• Assisted in leading and participating in various activities with the children• Contributed to the restoration and rebuilding of the ecosystem at Peralta Hacienda Park.

Associate Of Science - As, Computer Science

Computer Software Engineering

An 18-month coding bootcamp at Qwasar provides a comprehensive and immersive learning experience for motivated individuals looking.

Certificate, Full Stack Web Development

An intensive 24-week long boot camp dedicated to designing and building web applications. Skills learned consisted of HTML5, CSS3.

Computer Science

Computer Science

Computer Science

High School Diploma