Thanh V. Email and Phone Number

Program Manager at City of Philadelphia with years of experience in people skills, customer services, patient care, and business management.The combination of Risk Management and Insurance BBA, Health Informatics MS, and years of work experience developed a foundation of service improvement in different work settings. It is essential to align goals with the company's objective by solving underlying problems for the customers and the company with service improvement—service improvement capabilities to coordinate direction goals, performance accomplishment, and customer retention.Customer retention expands the ability to understand a wide range of customer preferences and conflict resolutions. Patient care experience opened opportunities to professionalism and attention to detail to meet performance goals in a hospital setting.Business management developed an understanding of managing employees with interpersonal and people skills to lead the business in the right direction.