▪ Assist with laboratory operation and is responsible for the operation of the laboratory in the absence of the Technical Supervisor.▪ Receive and handle problems. Perform review of pertinent information and initiate immediate corrective action as appropriate. ▪ Communicate with different departments to solve problems and speed up workflow. ▪ Identify and communicate with staff about performance issues. Implement corrective actions.▪ Build and validate new quality controls (QCs) and test patients in laboratory information system. ▪ Coordinate external proficiency testing (CAP). Perform evaluations of the CAP Chemistry checklist. ▪ Perform monthly safety audits and assist annual safety audits for Special Chemistry lab.▪ Evaluate employees for annual competency. Train new staff.▪ Review Daily Activity Reports, verify test results, and perform testing as needed.Key accomplishments:▪ Significantly improved QC evaluation by streamlining QC processes and implementing tailored QC rules.▪ Decreased monthly QC meeting time by 75% through monitoring and reviewing QCs of 60+ tests.▪ Assisted FY 2018 budget for Special Chemistry lab by forecasting H. pylori Breath test volume.▪ Handled Excepts more efficient and shortened the time needed to release completed Excepts by 6 hours by redesigning the process.▪ Achieved 90% increase in catching draw day and time mislabel by training staff to recognize them.▪ Eliminated the need of ordering UBT PED Except2 by communicating with Exception Handling management, resulting in clients getting results 2-7 days faster.▪ Improved Standard Operation Procedures' clarity and accuracy by reviewing and assisting in writing and updating them.

▪ Performed and verified moderate and highly complex analytical processes on FTIR, Cary 60 spectrophotometer, and viscometer.▪ Performed and documented quality control, daily, monthly, and quarterly equipment maintenance. ▪ Monitored internal proficiency testing. Assisted CAP inspection.▪ Trained new and existing staff.Key accomplishments:▪ Successfully transferred Total Carotene test from ABC to CMC lab. Performed instrument comparison between Cary 60 and DU 800 and validated the test on the Cary 60. Trained staff to perform the test.▪ Streamlined the process of making Total Carotene standard curve by replacing the use of volumetric pipette with electronic pipette.▪ The only tech capable of performing and verifying all tests in CMC lab.▪ Interviewed and evaluated applicants for open positions.

▪ Acted as communication conduit between processors and Workflow Coordinators. Troubleshot issues within pod.▪ Was responsible for opening shipments: labelled with shipment label for couriers, removed specimens and prioritized processing, double-checked for remaining specimens.▪ Was responsible for closing shipments: assured all Excepts have been sent to Exception Handling, collected all bags for the shipments, closed shipments in Shipment Tracking. ▪ Prepared specimens for laboratory testing. Ensured proper handling of received specimens.▪ Matched patient information. Labelled specimens and requisitions appropriately.Key accomplishments:▪ Super All Star Performer, November 2011 - January 2012▪ All Star Performer, September 2011 - April 2012