- Cloud Infrastructure and Operation Delivery Lead- Information Security Manager

Manage and lead Asia Customer office (Service Management)• Lead P&L Responsibility on customer business units• Contribute to talent acquisition & onboarding• Project a long-term operations roadmap for Regional Service Delivery model• Manage Service managers Team leaders• Animate Asia Service managers• Collaborate with CSDCustomer satisfaction• Ensure regional CSR KPI improvement• Drive Continuous improvement plans• Lead Service managers innovations… Show more Manage and lead Asia Customer office (Service Management)• Lead P&L Responsibility on customer business units• Contribute to talent acquisition & onboarding• Project a long-term operations roadmap for Regional Service Delivery model• Manage Service managers Team leaders• Animate Asia Service managers• Collaborate with CSDCustomer satisfaction• Ensure regional CSR KPI improvement• Drive Continuous improvement plans• Lead Service managers innovations for Service QualityProcess alignment & improvement• Control company process application • Lead the standardization with Business Excellence• Support global tools implementations• Support global projects for innovations• Represent Asia Service managers to HQ Show less

Lead & Manage a Service Manager Team• Motivate, animate and encourage good team spirit among the staff (1to1, team meetings, reporting, coaching, Team building)• Answers & contribute to resolve escalation from the team & customer• Contribute to career plan developpement of the team membersCustomer satisfaction• Ensure regional CSR KPI improvement• Interface with the contract owner for quality of service (QoS) and drive Continuous improvement plans• Help in… Show more Lead & Manage a Service Manager Team• Motivate, animate and encourage good team spirit among the staff (1to1, team meetings, reporting, coaching, Team building)• Answers & contribute to resolve escalation from the team & customer• Contribute to career plan developpement of the team membersCustomer satisfaction• Ensure regional CSR KPI improvement• Interface with the contract owner for quality of service (QoS) and drive Continuous improvement plans• Help in managing customer demands to ensure maximum satisfaction and to maintain quality & company profitabilityDrive Service Delivery activities towards customer (Security & Infrastructure Operations)• Ensure Operation process efficiency (Incident, Problem, Change and Service Request management)• Maintain information security level & risk register • Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery• Define and monitor the service level (SLA) commitments in cooperation with Customer• Organize governance and service committee Show less

SDM for our major accounts in the APAC branch. - Lead governance on IT Infrastructure & Security - Ensure Quality of Service and Operations - Datacenter consolidation over APAC - Continuous improvement on the production process - Maintain & Monitor Information Security Control - Drive major Incident responseSupport growth in Asia - Coach the newcomers - Help improving global process - Support pre sales on… Show more SDM for our major accounts in the APAC branch. - Lead governance on IT Infrastructure & Security - Ensure Quality of Service and Operations - Datacenter consolidation over APAC - Continuous improvement on the production process - Maintain & Monitor Information Security Control - Drive major Incident responseSupport growth in Asia - Coach the newcomers - Help improving global process - Support pre sales on RFPCSR Manager - Help growth develop CSR mindset in the company - Wellness of the collaborators - Support NGO Show less