Thanh Đặng Email & Phone Number

Wicklow, Ie

Wicklow, County Wicklow, Ireland

- Developing product strategy, building and launching an online store on the Shopify platform offering digital printing services (using customised technologies) to serve customers from international and domestic markets.- Conducting market research, data analysis, SEO, and content writing skills to build up a new website.- Managing the sales leads coming through the website/social networks/email/call, developing andexecuting a sales strategy that fits into the framework of the company's overall sales strategy, ensuring increasing sales revenue.- Maintaining, and updating social networking sites (Facebook, Instagram) weekly.

Waterford, County Waterford, Ireland

- Resolving access issues for Sun Life clients across Canada and North America- Using Knowledge Base (KB) to support clients with navigation and troubleshooting technical issues- Logging the details after each call to track and improve client experiences

Can Tho, Vietnam

*Main tasks: - Maintained positive and sustainable relationships with current ILA customers (parents and students) for re-enrolments. - Generated new relationships with potential customers for new enrolments and identified opportunities for cross-selling from current customers. - Used ERP and CRM systems for daily tasks such as creating new leads, making payments, updating re-enrolments, learner's status, etc. - All-in-one contact point for customers to contact and handle all queries/issues to increase customers' satisfaction.- Was in charge of all activities related to assigned customers to ensure that they receive high-quality services and values from ILA- Other tasks related to sales & care activities assigned by the supervisor.**Achievements: - Good feedback from managers, colleagues, and customers (parents and students)- Good performance at given KPI and daily tasks.

Song Hau Industrial Zone, Phase 1, Chau Thanh District, Hau Giang Province.

Main tasks:- Made sales/purchase contracts (exporting frozen shrimps)- Collaborated closely with other departments (Production, QC, RD, Supply Chains...) to meet customers' standards and requirements- Tracked and coordinated orders to make sure that all shipments went on schedule - Used SAP software for daily tasks such as putting new order data, updating stocks, making shipment orders, etc.- Reported weekly exporting plan based on each customer's stocks- Made annual business plans for assigned customers- Customer services tasks: handling customers' requests and complaints, introducing, and developing new products, making plans to introduce Minh Phu Hau Giang Plant to visitors, etc.**Achievements:- Good feedback from managers, colleagues, and customers.- Significantly increasing growth of revenue from assigned customers in 2019-2020period.

Can Tho, Vietnam

*Main work:-Taught students basic grammar, vocabulary and mainly focused on English communication- Organized outdoor activities for class (twice/course/class)**Achievements:- Good feedback from students, colleagues, and Head Teacher of Can Tho Branch- Students were interested in studying English and enhanced their skills quickly.

27A Le Thanh Ton Street, Tan An Ward, Ninh Kieu District, Can Tho City , Vietnam

*Main work:-Introduced to international tourists the famous destinations in Can Tho City such as Cai Rang, Phong Dien floating market, the cacao farm, the rice-noodle factory, traditional trade villages, and other Mekong Delta provinces (Vinh Long, Dong Thap).- Supported colleagues with motorbikes and cycling tours for big groups.**Achievements and skills gained:-Excellent reviews from customers on Tripadvisor.com (under my English name-Tris)-Developed problem-solving, communication and English skills-Widened cultural knowledge by learning from tourists

Master'S Degree, Marketing

Bachelor’S Degree, Marketing

Activities and Societies: -Volunteer at Human Blood Donation Club-Youth Union in Can Tho University -Collaborator of College of Economics.

International Exchange Student (Erasmus + Icm Scholarship), Marketing

Activities and Societies: - Member of ViSOG (Vietnamese Student Organization in Groningen) - Beyond the student bubble: Experience.