Thanigai Vel Email and Phone Number

- Client Relationship Management- Strategic Account Planning- Project Oversight- Continuous Improvement- Revenue Growth- Client Insights and Reporting

Cloud Migration - Planning and executing seamless transition to cloud environments, minimizing downtime and ensuring data integrityAWS MAP deals - Leveraging AWS MAP to streamline migration, reduce cost and enhance cloud adoptionCloud Managed Services - Providing ongoing management of cloud resources, managing SLA and monthly customer meetingsApp Modernization - Transform Legacy systems into modern, cloud native applications to meet evolving business needs using Scrum Technique

- Overseeing customer account management with CRM (eg: Salesforce) and CSM (eg: ServiceNow).- Develop new business with existing clients and/or identify areas of improvement to meet sales. - Building and maintaining strong, long-lasting customer relationships. - Develop trusted advisor relationships with key accounts & customer stakeholders.- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.- Forecast and track key account metrics.- Assist with challenging client requests or issue escalations as needed.

Led a CX team for a market leader in SIEM/SaaS application:- Analyzing customer data using CRM/BI tool to improve customer experience.- Assist in creating training courses and educational materials.- Review customer complaints and concerns and seek to improve the customer experience.- Building KPI and analytics implementations that helps with better insights on the business.- Implementing change that anticipates and addresses customer questions, needs, and complaints.- Segmenting customers and audiences into meaningful groups.

- Implementation of a service line QI program in line with a recognized QI framework e.g. Lean/Six sigma.- To work with key business stakeholders, and multi-jurisdictional ‘LEAN champions’, to build acontinuous improvement environment to support an ongoing programme of change.- Proven experience in design and implementation of CSI plans and processes.- Extract relevant CX data, derive insights and form business cases based on benefits analysis.- Implementation of a ‘best-in-class’ continuous improvement strategy.- Elicit requirements and drive process change using interviews, document analysis, surveys, business process descriptions, business analysis and workflow analysis.- Provide data driven insight using MSProject, Visio, Word, Excel, & PowerPoint.