Thanish Kumar Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Quality Standards and Guidelines Establishment: Define and implement comprehensive quality standards and guidelines for vendor operations. Ensure adherence to established quality benchmarks across all vendor processes.
• Weekly Audit and Coaching: Conduct weekly audits of vendor QA processes and outcomes. Provide constructive feedback and coaching sessions to enhance vendor QA performance.
• Vendor Performance Monitoring: Regularly extract and analyze performance reports from vendors. Monitor vendor performance metrics to identify trends and areas for improvement.
• Continuous Improvement Initiatives: Lead initiatives aimed at continuous improvement of customer service operations. Implement strategies to boost quality and efficiency across vendor services.
• Policy Refresher Training: Develop and deliver refresher training sessions for existing employees on company policies. Ensure employees are updated and compliant with current operational guidelines.
• Vendor Calibration Sessions: Participate in vendor calibration meetings to align on quality expectations. Collaborate with vendors to standardize quality assessment methodologies.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Daily Audits for Vendor Quality: Conducted daily audits to ensure adherence to quality standards across all vendors. Implemented corrective actions promptly to address any quality issues identified.
• Weekly Coaching and Feedback: Conducted weekly audits to assess vendor performance and compliance. Provided coaching and constructive feedback to vendors to improve performance and quality standards.
• Root Cause Analysis (RCA) and Analysis: Extracted root causes from quality issues and conducted detailed analysis. Implemented solutions to prevent recurrence of identified issues and improve overall quality metrics.
• Training on Policy Updates: Developed and delivered training sessions for vendors on policy updates and procedural changes. Ensured vendors were informed and compliant with updated policies and regulations.
• Project Management and Vendor Coordination: Managed multiple projects simultaneously involving various vendors. Coordinated with vendors to ensure project timelines and deliverables were met effectively.
• Attendance in Vendor Calibration Meetings: Participated in vendor calibration meetings to align on quality expectations and performance metrics. Collaborated with stakeholders to ensure consistency and improvement in.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Internal Daily Audit Management: Conducted internal daily audits to ensure the team's adherence to quality standards. Implemented corrective actions based on audit findings to improve overall team performance.
• Weekly Coaching and Feedback: Conducted weekly audits and provided detailed coaching and feedback sessions to administrative staff. Implemented training programs based on audit results to enhance the team's efficiency.
• Daily Huddle Facilitation: Facilitated daily huddles to discuss team goals, challenges, and strategies. Encouraged team collaboration and problem-solving during huddle sessions.
• Policy Clarifications and Support: Assisted administrative staff with clarifications on company policies and procedures. Guided to resolve policy-related queries effectively.
• New Hire Training Initiatives: Delivered comprehensive training sessions to onboard new employees. Ensured new hires were equipped with the necessary skills and knowledge for their roles.
• Policy Refresher Training: Organized and conducted refresher training sessions for existing employees on updated policies. Promoted continuous learning and compliance with company policies among the workforce.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Puchong, Selangor, Malaysia