Thanish Shiraz Email & Phone Number

Colombo, Western, Sri Lanka

• Managing and overseeing 7 Restaurant chains in the Galadari Hotel Network• Training, motivating and developing the mind sets of staff, to make sure we provide the best possible service to arriving guests• Overseeing breakfast service for 600+ guests • Allocating staff to various outlets depending on how busy each outlet is• Meeting and greeting guests, taking reservations and offering advice on the menu.• Promoting all outlets with regard to achieving set targets• Maintaining high levels of standards, great hygiene and safety• Making sure all rules of the hotels are abided by the staff under my supervision• Handling customer enquiries, complaints. In short maintaining a great rapport with the guests• Coordinating with the Management in launching different promotional activities at various outlets in the hotel• Main objective is to provide the best possible service to the guests and ensure that they have the most comfortable and memorable experience during their stay at the Hotel.

China

• Recruiting, training, motivating and supervising staff • Responding to customer enquiries and complaints• Meeting and greeting customers, organize table reservations and offer advice about menu • Maintaining high standards of quality control, hygiene, and health and safety• Check stock levels, order supplies and prepare cash drawers and petty cash• Promoting and marketing the business with regard to achieving the set target• Overseeing specific departments in sales, marketing or finance are responsible for their respective division's foreign operation• Handling customer enquiries and complaints

China

• Responsible for the business performance of the restaurant• Organized marketing activities, such as promotional events• prepare reports at the end of the shift/week, including staff control, food control and sales• create and execute plans for department sales, profit and staff development• Set budgets or agree them with senior management• Planned and coordinated menus• Coordinate the operation of the restaurant during scheduled shifts• Preparing and presenting staffing/sales reports• Assessing and improving profitability• Making improvements to the running of the business and developing the restaurant

Bachelor Of Science - Bs, Mechanical Engineering

Minor, Chemistry

Activities and Societies: • Volunteer at Feed My Starving Children- Delta Tau Delta International Fraternity(USA) • Delta Tau Delta.

High School Diploma, Engineering

Activities and Societies: • Vice- Captain Rugby Team- Lyceum International School, Nugegoda(SL) • Volunteer- Cancer Hospital.