Thanos Poursalidis Email & Phone Number

Ikos Porto Petro

- Supervising the daily operations of the hotel.- Ensuring top-tier guest satisfaction by addressing concerns and resolving issues promptly.- Implementing and overseeing quality improvement initiatives based on feedback and best practices.- Preparing and managing budgets, monitoring expenses, and control costs.- Securing that the hotel complies with all health, safety, and security regulations.- Ensuring all amenities and services meet or exceed guest expectations.

Ikos Porto Petro

HOTEL OPENING in 2023- Responsible for overseeing the daily operations of the Front Office, Concierge, Housekeeping, Maintenance, Landscaping, Kids Club, Spa, Sports & Recreation and Security teams.-Driving guest satisfaction by monitoring service levels, resolving issues, and proactively addressing guest concerns.- Collaborating with other departments to ensure seamless coordination for guest requests and special events.- Managing staffing, training, and performance development for the Rooms Division team.- Developing and implementing operational procedures to optimize guest experiences and departmental efficiency.- Overseeing inventory control and supply management for housekeeping and room amenities.- Monitoring and maintaining quality standards for rooms, cleanliness, and guest comfort.- Ensuring compliance with health, safety, and company regulations.- Preparing and managing departmental budgets, tracking expenses to maximize efficiency.

Sani Beach

- Providing assistance to the Hotel Manager with the overall-general operations of the hotel.- Overseeing the hotel's operations including maintenance, cleanliness and efficiency.- Pre-season Budgeting of equipment, projects and staffing.- Handling guests' complaints. Meeting, discussing and finding solution for issues that may arise.- Training of the hotel teams before opening and on the job (for the newcomers). Departments that are being trained include: F&B, Front Office, Sports & Recreation, Spa, Beach Experience, Housekeeping, Kids Club).

Sani Beach

- Supervising the operation of the guest relations department including the guest relations desk operation.- Supervising the operation of the bell boys/drivers department and training of the front office team.- Personal handling of guest complaints and advising the front office staff on the appropriate actions.

Sani Beach

- Supervising the operation of the guest relations desk, Overseeing and completing guest requests.- Training of the guest relations team in handling guest requests, complaint handling, body language & verbal etiquette.- Complaint handling of guests' complaints throughout the shift. Advise on how to handle on the rest of the team.

Sani Beach

- Completing guest requests throughout the shift and managing customer's complaints/demands.- Participation in events such as complimentary cruise & live events.- Organizing transportation or other guidance needed requests as lobby officer.- Events organizing such as birthdays, anniversaries, marriage proposals, etc.

Thessaloniki

- Developing marketing communications plan including strategy, goals, budget and tactics.- Coordinating all public relations activities, organizing parties in various bars & clubs.- Evaluating opportunities for partnerships, sponsorships and advertising on an on-going basis.

7,10, French Language And Literature

Internship Student of the year (2015) Awarded by the Aristotle University of Thessaloniki for the internship as a french language teacher.

Master Of Business Administration - Mba