Started from the bottom now we're here.I have been working with customers for 10+ years. Retail, face-to-face, online chat, emails, phone calls, Skype, Zoom, YOU NAME IT! Currently, I am part of an amazing culture, working on delivering happiness to corporate travelers at Emburse Go. Not that long ago I was part of the Cyber Security game, worked closely with 74 Enterprise customers, and created strategies by using Infoblox's Secure Cloud-Managed Network Services.Before Infoblox: I co-created the Customer Experience team in AnyRoad, a San Francisco-based company that focuses on Experience Relationship Management.Throughout my career, I faced thousands of customers, volunteered in 10+ Tedx events, created 2 blogs, did 7 am meetings, held social media accounts, wrote articles, and many other cool stuff. When I'm not working: I'm buying books before reading the ones I already have, I listen to music almost all the time, I scroll on Instagram, and I make playlists on Spotify. I'm a proud nerd. Customer Hero before it was cool.