Thanuja M. Email & Phone Number

Whitby, Ontario, Canada

Directly responsible for achievement of sales and performance metrics through effectiveleadership, decision making and judgement.Accountable for recruiting, training and development of store personnel; administrative andSales Manager; coaching staff through consistent feedback to create a team of strong brandambassadors with excellent customer service orientation.Must keep a steady pipeline of internal and external candidates, through recruitment andsuccession planning… Show more Directly responsible for achievement of sales and performance metrics through effectiveleadership, decision making and judgement.Accountable for recruiting, training and development of store personnel; administrative andSales Manager; coaching staff through consistent feedback to create a team of strong brandambassadors with excellent customer service orientation.Must keep a steady pipeline of internal and external candidates, through recruitment andsuccession planning to sustain appropriate staffing levels to achieve store goals.Consistently ensuring the floor is fully stocked and in compliance with planned visualmerchandise, managing inventory levels, and product flow.Implement and maintain store processes to efficiently and effectively operate the assignedlocation.Strong ability to identify underlying principles of quantitative and qualitative information andtranslate information into action.Maintains store cash handling records, reports, staffing schedules and opening and closingprocedures in tandem with Store Administrator.Overseeing loss prevention, shrink goals, monitoring store inventories and ensuring thehighest level of accuracy.Accountable for the execution and completion of Performance Management programsRequirements.Handling high escalation matters relating to customer related incidents while being able to handle stressful situations in a calm and professional manner.Strong ability to make decisions under tight timelines and lead a team of sales professionals to succeed in their roles whilst providing support and sales tools needed Show less

Remote

Client relationship management to facilitate the client experience and provide luxury sales experience for our clientsEnsuring the quality and efficiency of the department in the following activities:Customer service management (order process, ERP, discount, inter-company transfers, sample orders, customer files, shipping, Logistics support, order packages, and customer returns process).Relationship management (internal and external stakeholders).Complaint management and… Show more Client relationship management to facilitate the client experience and provide luxury sales experience for our clientsEnsuring the quality and efficiency of the department in the following activities:Customer service management (order process, ERP, discount, inter-company transfers, sample orders, customer files, shipping, Logistics support, order packages, and customer returns process).Relationship management (internal and external stakeholders).Complaint management and troubleshooting for ResolutionsEstablishes strategic goals and define objectives for the department and team.Promote and maintain good collaboration and communication within the team and with all stakeholders.Motivates the team to achieve objectives while ensuring a healthy and pleasant work environment for all.Maintain an orderly workflow according to priorities.Develops, coordinates, and enforces systems, policies, procedures, services, and productivity standards.Prepares an annual budget by planning needs and expenses for the team and department.Keep ahead of industry’s developments and apply best practices to areas of improvement.Is a key resource in terms of knowledge of products, services, and customer service processesAnalyze statistics and compile accurate reports.Gather and analyze data to develop ideas used for optimization of supply chain operations. Show less

Montreal, Quebec, Canada

Client relationship building to facilitate the sales process and provide luxury sales experience for our clientsEducating sales reps about Luxury Brand Awareness, training and coaching on selling Luxury appliancesMonitoring KPI’s and ensuring sales targets are metMonitoring in-store Visual merchandising standardsExperience in developing and implementing sales and/or marketing plans, public and community relations campaigns and special eventsTraining, motivating and educating… Show more Client relationship building to facilitate the sales process and provide luxury sales experience for our clientsEducating sales reps about Luxury Brand Awareness, training and coaching on selling Luxury appliancesMonitoring KPI’s and ensuring sales targets are metMonitoring in-store Visual merchandising standardsExperience in developing and implementing sales and/or marketing plans, public and community relations campaigns and special eventsTraining, motivating and educating sales reps from our trusted retail partners on our luxury brand and our top of the line appliances including in person and virtual training and coaching to maximize our sales revenue and brand selectionAddressing client requests and providing answers and guidance to help clients make appliance choices.Client escalation matters from the consumer and sales reps and managing the relationship as well as resolving the issue.Training, coaching and motivating the sales reps on our brand and the history behind the quality construction of our products and superior customer experience with Sub Zero Wolf and CoveAssisting with all showroom needs and welcoming clients to experience our luxury brand philosophy through VIP events, Designer Events and developing A&D relationshipsCollaborating with internal departments to effectively handle and resolve difficult client complaints Show less

Toronto, Ontario, Canada

Track & Report on Sales Inquiries as well as existing client inquiries Oversee all Administrative duties pertaining to the advisors and ensuring all client concerns are handled in a timely and professional mannerSocial media to promote the Financial office and identifying new marketing and media promotion to increase sales and growth for the advisorsMajor role in growing client base and increasing client retention (New Business Development Strategies)Running new incentive… Show more Track & Report on Sales Inquiries as well as existing client inquiries Oversee all Administrative duties pertaining to the advisors and ensuring all client concerns are handled in a timely and professional mannerSocial media to promote the Financial office and identifying new marketing and media promotion to increase sales and growth for the advisorsMajor role in growing client base and increasing client retention (New Business Development Strategies)Running new incentive programs to existing client base and identify opportunities to grow client base (Client Appreciation Events from start to finish-Organizing and Executing VIP events)Managing all new sales driven incentive programs and help advisors achieve full potential in specific client targeted markets.Managing Multi advisor client database and client inquiries and client care management.Dealing with high net worth clients and difficult situations in a tactful and sensitive manner.Establishing and deepening client relationships as primary representative for multi advisor client base.Being proactive in managing client base and fostering quality assurance measures to retain clients and increase service standards.Spearheading the business development and marketing aspects for all advisors. Show less

Toronto, Ontario, Canada

Customer Service/ Client Care and all administrative related duties that is part of a Financial advisor role.Recruiting advisors to join Des Jardins Financial Security independent Network.Providing advice for clients to help achieve their financial needs and goals using the principles of the financial Planning pyramid and other marketing tools available for advisors.Client Care / Customer Service to retain client base and build loyalty-Business DevelopmentManaging client… Show more Customer Service/ Client Care and all administrative related duties that is part of a Financial advisor role.Recruiting advisors to join Des Jardins Financial Security independent Network.Providing advice for clients to help achieve their financial needs and goals using the principles of the financial Planning pyramid and other marketing tools available for advisors.Client Care / Customer Service to retain client base and build loyalty-Business DevelopmentManaging client expectations and delivering timely and effective solutions to issues (Insurance, Risk Management, Investments).Budgeting and management of business including marketing, accounting and sales.Understanding and explaining Medical Underwriting, APS, Insurance and health related matters Show less

District Sales Manager for large Beauty and Cosmetics company (Avon Canada) training and managing representatives on quality Customer Care process to increase Client retention and sales.Experience in developing and managing budgetsAnalyze data and KPI’s to develop new business opportunitiesExperience in developing and implementing sales and/or marketing plans, public and community relations campaigns and special events to grow territory salesMotivate, coach, as well as train and… Show more District Sales Manager for large Beauty and Cosmetics company (Avon Canada) training and managing representatives on quality Customer Care process to increase Client retention and sales.Experience in developing and managing budgetsAnalyze data and KPI’s to develop new business opportunitiesExperience in developing and implementing sales and/or marketing plans, public and community relations campaigns and special events to grow territory salesMotivate, coach, as well as train and develop staff and new recruits in small groups, as well as individual one-on-one training geared specifically to create enthusiasm and passion for the Beauty BrandKeeping in trend with fashion/skin care and cosmetics and attending special marketing events around the Globe including fashion shows and beauty events around the globeSales meetings and presentations in large forums and ability to present and speak in front of large groups at conferences to create brand awareness and increase salesOrganized large district events and meetings and oversee process from start to finish- special VIP events, Dinners, Banquet events etcMeets with Vendors and Retail markets to find opportunities to grow District Quotas and production.Maintain strong relationships with key vendors and retail kiosksWork with different areas of corporate office including HR, Sales, Marketing, compliance, Customer service, training, to resolve matters relating to Representatives and Team Leaders Show less

Bachelor Of Arts (B.A.), Specialized Honours English

People Management Program, Business, Management, Marketing, And Related Support Services

Llqp, Finance And Financial Management Services