Thanuja Wijesinghe Email & Phone Number

Australia

During my tenure at ECI, I rapidly ascended from a Tier 3 Technician to a Team Lead position in the Manufacturing Support Division for APAC. I spearheaded a multilayered team of eight across multiple Manufacturing products such as M1, Macola, Jobboss /Jobboss2. Under my leadership, Customer Satisfaction (CSAT) soared from 91% in 2022 to 95% in 2023, and.

Victoria, Australia

• Responsibilities
• Respond to customer requests for technical support on complex software issues.
• Act as a Product Support Specialist escalation point
• Reviews and contributes to the Knowledge Base
• Provide timely follow-up to customers
• Provide thorough and complete case notes and test cases related to customer issues

Melbourne Victoria

• Responsibilities
• Provides customer service in a timely manner via several means which include email/phone.
• Analyzes product related issues from customers and provides adequate resolutions.
• Tracks proposed resolutions and follows up with customers in a timely fashion until a solution is delivered to the customer.
• Report software defects to the software development team by drafting a change request form which highlights the step-by-step process in replicating the issues.
• Acts as a liaison between customers, management, Sales team and development teams in order to enhance the overall customer experience.

Melbourne Victoria

Melbourne, Australia

Sri Lanka

• Hutchison Telecommunications Lanka (Pvt) Limited is a fully owned subsidiary of International Telecommunications giant, Hutchison Whampoa Limited (HWL) which is a renowned multinational conglomerate committed to.
• Lead Project Manager for IT Programs/Projects Portfolio for the IT PMO at Hutchison Telecommunications and managed/supervised a team of people assigned while reporting to the General Manager IT.
• Implemented the project governance framework for Hutchison Telecommunications.
• Directed and managed a wide variety of multiple projects from the inception to the end covering all key knowledge areas in Project Management while taking responsibility for the deployed functional solution.
• Worked closely with end users,vendors and the senior management to formulate new business requirements/develop functional specifications, define project scope, objectives and deliverables required to support business.
• Launched commercial 3G services based on HSDPA/HSUPA network

• Dialog Telekom is Sri Lanka's flagship Telecommunications Company that operates Dialog GSM, the country's largest mobile phone network. Dialog Telekom is a subsidiary of Axiata Group and is one of the largest listed.
• Functioned as the SPOC for the Group IT Projects Portfolio (Software,Charging, Infrastructure, and SAP) for Dialog Mobile Strategic Business Unit (SBU), where the responsibility was to be the single representative for.
• Coordinator for the IT and Charging Group Leadership Strategic Committee.
• Directed and managed a wide variety of multiple projects from the inception to the end covering all key knowledge areas in Project Management while taking responsibility for the deployed functional solution.Key.
• Implementation of Huawei IN Convergence System.
• End to end system Integration of world class products related to Oracle PeopleSoft CRM/Customer Care, Comverse Kenan Rating &Billing System, INTEC Mediation and COMPTEL Service Provisioning System via Satyam Computer.

• IFS is a public company that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite. IFS focuses on industries where management of any of the following four core processes is.
• Designed and developed the required software of the specific functionality and quality.
• Adhered to the requirements in the specifications received, to ensure that the required functionality is achieved on completion of development.
• Anticipated and indicated to the Project Manager in advance, problems that may cause delays in the project with regard to delivery.
• Adhered to Quality Assurance Standards and clarification of standards that is not clear with the Quality Assurance Engineer of the project to ensure that a high standard of quality is maintained.
• Unit-tested software developed before passing on to Quality Assurance Engineer to ensure that they meet the required functional and quality standards.

• Four Corners Lanka commenced its operations in 1999, when the web-era came to age, focusing primarily on offshore software development.The company has penetrated every continent in the world with products and services.
• Maintained direct communication with customers to identify their requirements for a project.
• Prepared requirement specifications and obtained approval from the customers and the management.
• Conducted regular meetings with the customers until the requirements are agreed.
• Analysed the system and suggested a suitable design for the system.
• Devised project plans once the Project Manager allocates the required resources.

Bsc (Honours)Degree In Information Systems, Honours

Master Of Business Administration In Information Technology

Part Qualification In Chartered Institute Of Management

Advanced Java Course, Java Programming

International Diploma In Computer Studies, Distinction

Education record

Activities and Societies: Vice President of the United Nations Association at Girls High School Kandy, Sri Lanka (1995-1996) Member of the.

Pmp Certified, Project Management

Project Management Professional, Project Management

Project Management Professional, Project Management