Launch a SaaS service for restaurant partners:* Simplify operations: Help streamline restaurant operations by consolidating orders from multiple online platforms into one system, reducing operational effort and hardware costs* Provide insights: Our dashboard helps restaurants understand their business better so they can make right decisions to improve their costs and revenue.* Create data-driven marketing campaigns: We make it easy for restaurants to run campaigns across all their channels using a single, unified screen prioritizing growth or profitability.

• Re-launch a mobile application for food discovery that helps users navigate like a local. We deliver the most relevant recommendations, featuring only community-rated and reviewed dining options.• Set strategic vision direction, build and lead team.• Raise fund for the company

Developed and implemented innovative strategies to optimize operations cost and enhance vendor and customer experiences.Responsible for operations of combined CLM fleet, restaurants and customer experience SOPs.

• Built, grew, and sustained the foodpanda business in Laos from the ground up. • Set strategic vision and direction, aligning with regional stakeholders.• Managed full P&L responsibilities, achieving top and bottom-line financial goals.• Drove operational excellence across sales, marketing, and business development.• Pioneered product and service innovations, including the first in-house electric motorbike delivery in the region.• Built and led a high-performance team, growing from 1 to 223 full-time employees, over 5,000 delivery riders, and more than 30,000 vendor partners in the first year.• Achieved significant market expansion and nationwide service coverage in 1.5 years.

Assisted the Division Director in overseeing the entire operation of the Country Code Top Level Domain Name (ccTLD .la) and the Certificate Authority service managed by the division. Additionally, established connections with multiple international corporations to gain international presence for ccTLD .la and developed ccTLD .la policy.

• Successfully redesigned and implemented the online analytical processing (OLAP) cube for business users to refine reporting and analytical processes.• Successfully restructuring the current database for better performance.

• Successfully designed, implemented, and maintained the first data-warehouse of the company. •Successfully implemented Business Intelligent solution, optimized reporting system, developed many decision-critical reports and analysis.

• Coordinated with Singapore HQ to design and implement the company network infrastructure.• Managed and forecasted hardware procurement and software licensing.• Supported finance team on ERP System, and technical support for internal staff