Thao Tran Email & Phone Number

Toronto, ON, CA

• Forecast purchasing trends and improved merchandising strategies to make sure >90% supply.
• Build long-term supplier relationships with vendors to establish quality and competitive pricing.
• Oversee purchasing process up to 1 year in advance, from initiating requests to finalizing contracts, to deliver smooth transaction.
• Source new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.

Cambridge, Ontario, Canada

• Maintained key item stock levels and wrote or expedited purchase orders.
• Analyzed data to forecast weekly business plans, schedule orders, and balance inventory levels for 3 distributions in Western Canada, maintaining KPI at over 97%.
• Sourced products to cover market trends and negotiate effective deals to decrease $10,000 – 20,000 each time which maximizes the company’s profits.
• Troubleshot various issues – liaison between vendors, transport, warehouse, customs brokers, and CFIA.
• Connected merchandisers, transport, and vendors.
• Vendor relationship management, both products and carriers, and all other key stakeholders.

• Monitored self-checkout systems and provided assistance or intervention where required.
• Checked prices and calculated totals for accurate invoice processing.
• Completed all daily reports.
• Helped customers join reward programs to promote loyalty, satisfaction and sales numbers.
• Had strong teamwork skills by successfully building cooperative relationships with coworkers and managers.
• Completed sales with near-zero error rate using POS system.

Australia

• Sourced products to meet clients’ inquiries.
• Utilized cost estimation systems to document project information, create estimates based on cubic weigh calculation and revise project costs to reflect current data upon terms of trading.
• Created sales orders/purchase orders/invoices using ERP system.
• Completed customers’ account statements monthly.
• Worked with courier companies to get the goods shipped.
• Handled 5 - 10 calls per day to address customer inquiries and concerns.

Sydney, Australia

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Held supervisor code for entering and pricing inventory to assist with efficient restocking.
• Provided information, collected and handled customer’s feedback in a patient and helpful manner.
• Managed, stocked up shelves inventory and handled returns of merchandise.
• Used POS system to process sales, returns and gift card activations.

Vietnam

• Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Processed, finalized customs paperwork, and directly dealt with customs officer for customs clearance.
• Developed and deepened successful partnerships with representatives of diverse shipping companies.
• Monitored social media and online sources for industry trends.

Master'S Degree, Business Management

Bachelor'S Degree, Economics And Logistics