• Facilitate a fun and safe space for neurodiverse youths to build social skills in Creative Arts and Dungeons & Dragons theme groups• Track, support, and inform the progress of participants' personal goals• Schedule and conduct phone consultations with parents to exchange observations and feedback

• Create proforma and KPI reports in Excel for income projection and business review• Determine logistics and organize setup for new programs and campaigns• Coordinate Zoom meetings and follow up with clients, vendors, call centers, developers, fulfillment offices, etc.• Record notes and maintain meeting minutes in Google Suites• Supervise website updates, system integrations, CRM databases, and customer service protocols• Analyze revenues, expenses, chargebacks and fees• Manage multiple user accounts in Outlook, Office 365, Gmail, GoDaddy, and FileZilla• Initiate process review to increase productivity• Support with hiring, training, and directing new staff

• Managed volunteer contacts and shift schedules in Volcor• Conducted mandatory orientation and connected volunteers with their leads• Distributed, collected, and archived signed Volunteer Agreement from participants• Maintained budget, tracked expenses, and filed all receipts• Organized onsite operation by confirming paid volunteers in Eventbrite, sorting meal tickets, printing master spreadsheet and shift schedules for check-in

• Revised sponsorship benefits and packages to optimize funding opportunities• Attended community meetings to promote Tet Festival and recruit new sponsors• Negotiated sponsorship terms with corporations, small businesses, and nonprofits• Created proposals, contracts, agreements, and invoices; reviewed and approved related documents submitted by other committees via Slack• Coordinated fulfillment, access, hospitality, and stage time for sponsors• Documented sponsorship activities to share on social media and in promotions

• Wrote marketing copy and program outline for courses and promotions• Generated periodic email newsletters and assisted with website updates• Produced banners, flyers, advertorials, landing pages, media kits, etc.• Organized sales and inventory for expos and events• Composed SEO phrases for website optimization—boosted site traffic by 156%

• Answered high volume calls and emails• Informed staff, volunteers, vendors, sponsors, dignitaries, media, and patrons of respective updates• Processed booth and ad applications, created invoices, collected payments, handled cash, and sent receipts• Deposited checks and cash into festival business account and logged transactions• Ordered office supplies and tracked inventory• Supervised Information booth and assigned volunteer tasks during event

• Conducted patient check-in procedure and provided Vietnamese translation• Optimized appointment schedules in AdvancedMD to amend conflicts• Verified patients’ insurance network and facilitated specialist referrals• Organized confidential files by making, filing, and recording charts• Sorted and distributed mail to different departments• Operated various office equipment and software while supporting troubleshoots