• Worked with the tax team at Calgon Carbon Corporation on a special project for data migration integrity• Responsible for ensuring data validity of customer exemption certificates• Learned sales and use tax law and how it applied to Calgon’s customers• Analyzed data for migration of one software product, ECMS, to another, Onesource Indirect Tax solutions

• Prepared basic to advanced tax returns• Reviewed tax returns prior to submission to ensure accurate preparation by other tax preparers• Explained the site’s return preparation process to the taxpayer.• Interviewed the taxpayers by utilizing the Form 13614-C• Provided excellent customer service and answered taxpayer questions regarding their tax return

• Provided excellent customer service and troubleshooting• Worked alone or in teams to stock shelves and unloaded morning trucks• Organized the licensee orders, reviewed the order, and packaged them• Tracked EBS, SIM programs• Trained and motivated employees to be positive and friendly